Administrative Assistant 2

Administrative Assistant 2

The Iowa Insurance Division is seeking an Administrative Assistant 2 to manage key office functions and support volunteers for SHIIP (Senior Health Insurance Information Program) and SMP (Senior Medicare Patrol. SHIIP and SMP operate a state-wide network of over 400 volunteers providing free Medicare-related counseling and information for Iowans. This position is located at 1963 Bell Ave, Des Moines, with teleworking available two days per week.

Position Description Specific job duties include but are not limited to:

• Provide courteous, competent and professional support to SHIIP/SMP volunteers calling our dedicated toll-free telephone line.
• Answer questions about technical Medicare subjects.
• Research technical questions and compile or compose responses, following up as appropriate.
• Route advanced inquiries to appropriate staff and alert the Director of trends in inquiries, actual or potential problems experienced by callers.
• Respond to volunteer and sponsor e-mails submitted to our main inbox, forward e-mails to other staff as appropriate.
• Construct online training structures for staff and volunteers using the learning management system and content provided by our Staff Trainer.
• Manage training modules, publish, develop instructions for users, test new modules, assist with evaluation of modules, and publish updates.
• Provide troubleshooting and technical support for staff and volunteers for online training.
• Manage new volunteer registrations for online training and monitor/document progress.
• Provide technical support for online webinars and meetings (set up and manage webinar meeting room).
• Analyze technology needs and recommend technology applications for training and program management and help implement the use of new technology.
• Advise the Director on technology problems/issues.
• Secure bids, handle printing orders and track orders.
• Find locations for off-site trainings and special events; secure agreements/contracts for locations; and prepare training packages.
• Manage email distribution lists.
• Create and revise online secure documents as needed.
• Create and manage the site contact list.
• Manage volunteers in state and federal systems.
• Manage/coordinate special projects and other duties as assigned by Director.
• Perform data entry.
• Manage program databases, including activating new users and sites.
• Manage the resource database.
• Review and address data upload errors between local and national databases.

Key Skills

• Attention to detail, strong written and verbal communication skills.
• Ability to navigate a variety of software applications and to learn new programs/ systems.
• Willingness to learn from staff and volunteers to build Medicare subject matter knowledge.
• Able to work well in a team setting.
• Able to manage multiple projects simultaneously, and adjust task lists as priorities change.
• Works well in a busy environment.
• Flexibility.

Employer Highlights

The Iowa Insurance Division is a well-respected employer. We are focused on providing excellent customer service while offering a wonderful team atmosphere and respect for work-life balance. We have a competitive total compensation package for all of our full-time employees, including:

• Iowa Public Employees Retirement System (IPERS)
• Teleworking available two days per week
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (11 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance