Patient Outcome Project Coordinator

Patient Outcome Project Coordinator

Kheir Clinic is committed to providing culturally and linguistically-sensitive quality healthcare and human services to the underserved and uninsured residents of Los Angeles.

Kheir Clinic was established in 1986 to serve as a bridge between low-income, recently-immigrated, non-English speaking Korean community and local health and social service providers. Today, Kheir is a broad-based agency providing comprehensive health care for a diverse population through its 7 clinics (Federally Qualified Health Center sites), Adult Day Health Care Center and Patient Resources Department.

Kheir's mission is to increase and provide access to culturally and linguistically-sensitive quality primary healthcare and human services support to the underserved and uninsured residents of Southern California.

The Patient Outcome Project Coordinator (POPC) supports the planning, coordination, and execution of both internally initiated and externally driven projects, while providing day-to-day administrative and organizational support to the Operations department. This role works closely with Operations leadership and cross-functional teams to keep projects organized, track timelines and deliverables, facilitate clear communication, and ensure operational priorities move forward efficiently and effectively.

The POPC is a key support role within the organization and is responsible for keeping project and operational details organized, maintaining accurate documentation, coordinating meetings and follow-ups, and helping teams stay aligned on priorities and deliverables. The POPM reports to the Associate Vice President of Operations.

Key Responsibilities

Project Coordination & Support

• Support assigned projects with the planning, coordination, and execution from initiation through completion.
• Maintain project timelines, task lists, status trackers, and other project documentation.
• Coordinate project meetings, including scheduling, agendas, meeting notes, action items, and follow-up.
• Track project deliverables, milestones, deadlines, and outstanding items to help keep projects on schedule.
• Follow up with internal teams and stakeholders regarding assigned tasks and deadlines.
• Help identify potential delays, gaps, or issues and escalate them to supervisor
• Assist with preparing project updates, status reports, presentations, and other project-related materials.
• Maintain organized project files, documentation, and records.
• Help coordinate communication between departments and ensure relevant information is shared with the appropriate stakeholders.
• Support project closeout activities, including documentation, outstanding action items, and lessons learned.

Operations Support

• Provide administrative and coordination support to the Operations department and Operations leadership.
• Assist with tracking operational priorities, tasks, deadlines, and initiatives.
• Maintain operational spreadsheets, trackers, reports, and documentation.
• Coordinate internal meetings, recurring operational check-ins, and follow-up activities.
• Help document and maintain standard operating procedures, processes, and workflows.
• Support the implementation and ongoing maintenance of operational processes and systems.
• Assist with collecting, organizing, and reporting operational data and information.
• Help coordinate cross-functional operational initiatives and ensure action items are followed through.
• Support scheduling, logistics, vendor coordination, purchasing, or other administrative activities as needed.
• Identify opportunities to improve organization, communication, and efficiency within day-to-day operations.

Communication & Cross-Functional Coordination

• Serve as a reliable point of coordination between Project Management, Operations, and other internal departments.
• Communicate project and operational updates clearly and professionally.
• Follow up proactively with stakeholders to keep tasks and initiatives moving.
• Build positive working relationships across teams and contribute to a collaborative work environment.
• Ensure information, decisions, and action items are documented and communicated appropriately.

Training and Capability

• Provide training and education to clinic staff on approved project-specific workflows, compliance regulations, process improvement methodologies, safety protocols, and best practices.
• Support operational and quality-improvement initiatives when assigned as formal projects, while functional authority remains with the responsible department leader.
• Other duties as assigned.

Required Knowledge and Competencies

• Project coordination fundamentals, including supporting scope, timelines, milestones, deliverables, budgets, and risk tracking.
• Strong oral and written communication, including preparing project updates, status reports, meeting materials, and other communications for internal stakeholders and leadership.
• Problem-solving and issue identification, including recognizing potential risks, delays, or barriers and escalating them appropriately.
• Critical thinking and sound judgment, with the ability to assess priorities, identify next steps, and know when to seek guidance or escalate concerns.
• Project tracking and accountability, including maintaining action items, monitoring deliverables and deadlines, and supporting the collection and reporting of project outcomes.
• Familiarity with clinic operations, sufficient to effectively coordinate with clinical, administrative, and operational teams.
• Strong time-management and organizational skills, including the ability to coordinate multiple projects, priorities, and competing deadlines.
• Cross-functional collaboration and influence, including the ability to build relationships, facilitate communication, and gain cooperation across departments without direct authority.
• Attention to detail and follow-through, with a demonstrated ability to keep project information, documentation, and next steps organized and current.
• Proficiency with project management and productivity tools, including spreadsheets, shared documentation, task-tracking platforms, and presentation software.

Minimum Qualifications

• Bachelor's degree in Health Administration, Public Health, Nursing, or a related field, and 13 years of experience in project coordination, operations, administration, business support, or a related field.
• Ability to work independently while knowing when to ask questions or escalate an issue.
• A proactive, solutions-oriented approach to work.
• Previous experience supporting projects or operational initiatives is preferred.
• Valid California driver's license and insurable driving record

Preferred Qualifications

• Familiarity with community-based health care, Medicaid and Medicare, FQHCs, or public health programs
• Experience with EHR-based reporting and data extraction
• Bilingual English/Spanish or English/Korean

Working Conditions/Physical Requirements

This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a company provided computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. The position requires occasional travel to attend on- and off-site meetings.

Kheir Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kheir Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kheir Clinic will consider for employment all qualified Applicants, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Please note that this job description is subject to change to meet the needs of Kheir Clinic.