Front Office Medical Phone Receptionist

Job Description

Job Description

Our busy and growing OB/GYN practice is seeking a professional, compassionate, and highly organized Office Phone Receptionist to join our team. This individual will serve as the primary point of contact for patients by telephone, providing exceptional customer service while supporting providers and clinical staff. The ideal candidate thrives in a fast-paced healthcare environment, communicates effectively, and can manage multiple tasks while maintaining accuracy and professionalism.Primary Duties and ResponsibilitiesAnswer a high volume of incoming calls in a courteous and professional mannerSchedule and reschedule patient appointmentsRoute patient calls to appropriate nurses and office staffAssist patients with appointment-related questions and general informationVerify patient information and update demographics as neededAssist with referral request and obtaining medical recordsMonitor KLARA messages and respond promptlyCommunicate effectively with nurses and other office staff to ensure continuity of patient careMaintain patient confidentiality and comply with HIPAAQualificationsHigh school diplomaStrong verbal communication and telephone etiquette skillsExcellent organizational and multitasking abilitiesComputer proficiency Previous experience in a medical officeSkillsProfessional and friendly demeanorStrong attention to detail and accuracyExcellent time management skillsAbility to work independently and as part of a team