Assistant General Manager

Community Manager

Assists the general manager with the overall management of the community, including personnel management, strategic planning, financial management, risk management, and outstanding customer service and resident retention programs.

Schedule: 8-hour shift, Monday to Friday, on-call, weekend availability

Duties and responsibilities:

• Personnel management:
  • Manage high-quality on-site staff through the implementation of effective recruitment, training, coaching, and development programs
  • Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
• Strategic leasing management:
  • Effectively maintain product knowledge of the community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
  • Effectively show, lease, and move in prospective residents
  • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
• Financial management:
  • Assist the general manager with achieving the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
  • Assist the general manager with developing yearly operating budgets/forecasts. Accurately prepare and convey all operational and financial data to the regional director in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
  • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
• Customer service:
  • Promotes resident retention by providing excellent customer service to all prospects, residents, and guarantors
  • Assists the general manager by maintaining an effective preventative maintenance program
  • Assist the general manager with monitoring service request turnaround and ensure quality and satisfaction by following up with residents
• Administration & risk management:
  • Perform apartment inspections quarterly as well as prior to move in and move out
  • Manage property risk effectively by communicating incidents and potential liabilities. Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
  • Perform other duties as assigned by supervisor

Qualifications:

• Minimum of two years of property management experience is highly preferred
• Must be able to pass a background check
• High school diploma or equivalent highly preferred
• Ability to understand and perform all on-site software functions in Entrata preferred
• Reliable transportation to and from work

About us:

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering:

• Competitive pay and commission structure
• 8 hours of paid volunteer time
• LGBTQ+ friendly workplace
• Age-inclusive
• Hiring heroes program

Mission:

To deliver enriching experiences and exceptional results for our investors, employees, and residents.

Vision:

Be the preeminent partner for investors, employees, and residents in the student housing sector.

We collectively stand behind our five core values:

• Steady in all seasons
• Question the status quo
• Unparalleled engagement
• Authentic and genuine
• Dedicated to we before me