Tenant Experience Coordinator

Tenant Experience Coordinator

The Tenant Experience Coordinator at CBRE Group in Raleigh, NC encourages strong tenant and vendor relationships.

What you'll do:

• Serve as the main point of contact between the Property Management team and tenants.
• Lead communications with tenants, vendors, management, and community representatives.
• Manage tenant appreciation programs, including customized gifts and recognition.
• Welcome and orient new tenants with comprehensive Welcome Packages.
• Distribute weekly newsletters and social media updates on upcoming events and activities.
• Establish and maintain discount programs with local businesses for tenants.
• Greet tenants daily and ensure the amenity app is current.
• Conduct annual meetings with tenants to discuss and implement suggestions.
• Maintain an accurate tenant contact list and ensure its annual update.
• Collaborate on ESG initiatives and community outreach programs.
• Develop and propose event ideas and budgets tailored to tenant needs.
• Record and report on tenant event attendance and feedback.
• Assist with the creation and distribution of a monthly newsletter.
• Manage and update the Property website and tenant handbook.
• Craft promotional flyers and graphics for events.
• Perform additional duties as assigned.

What You'll Need :

• High School Diploma/GED or equivalent experience with up to 2 years of job-related experience.
• On-Site, 5 days a week, M-F, downtown Raleigh, 8am-5pm with parking included.
• Strong communication skills and ability to follow basic work routines.
• Proficiency in Microsoft Office products such as Word, Excel, and Outlook.
• Outstanding organizational skills and an inquisitive mentality.
• Basic math skills for calculating percentages, discounts, and markups.
• Authorization to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.

Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.

In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

Extensive organizational skills with a strong inquisitive mindset.

Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).