Director, Ancillary Services

Job Description

Job Description

The Director, Ancillary Services is responsible for leading the operational performance of laboratory services (centralized, phlebotomy, and point-of-care), imaging services, and infusion services and ensuring alignment with clinical care delivery needs. This role focuses on optimizing access, efficiency, and service quality across supporting clinical functions.

• Leads operational performance of ancillary service lines
• Establishes expectations for access, service quality, and efficiency
• Ensures alignment with clinical care delivery needs

• Identifies opportunities to improve access, throughput, and utilization
• Leads initiatives to enhance efficiency and patient flow
• Ensures services support timely and effective patient care

• Partners with clinical and operational leaders to align ancillary services with care delivery needs
• Supports coordination between service lines and patient care teams
• Ensures services meet organizational and patient expectations

• Monitors performance metrics related to service delivery and operational efficiency
• Identifies opportunities for improvement and drives operational enhancements
• Supports alignment with broader organizational priorities

• Oversees operational management of centralized laboratory services, phlebotomy operations, and point-of-care testing programs
• Ensures CLIA compliance, quality controls, and turnaround time standards are consistently met
• Partners with lab leadership to optimize specimen collection workflows and point-of-care test utilization across clinic locations

• Directs operational performance of diagnostic imaging, including scheduling, throughput, and equipment utilization
• Ensures compliance with applicable imaging regulations and accreditation requirements (e.g., ACR)
• Collaborates with radiologists and referring providers to maintain imaging access standards and turnaround expectations

• Manages operations of infusion services, including chair utilization, scheduling efficiency, and patient throughput
• Partners with pharmacy and nursing leadership to ensure clinical protocols and patient safety standards are upheld
• Supports payer authorization workflows and monitors revenue cycle metrics specific to infusion services

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field
• Minimum of 5–8 years of progressive experience in healthcare operations, preferably within ancillary or support service lines
• Experience managing departmental operations, workflows, and performance metrics
• Demonstrated ability to improve efficiency, access, and service delivery

• Master’s degree (MHA, MBA, or related field)
• Experience in ancillary services (e.g., laboratory services, imaging, or infusion)
• Experience in a multi-site or ambulatory healthcare setting

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
• Must be able to lift and support weight of 35 pounds.
• Ability to concentrate on details.
• Use of computers for long periods of time.

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