Service Delivery Coordinator

Location 9201 Ward Parkway, Kansas City, MO 64114, United States

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

POSITION PURPOSE

The Service Delivery Coordinator is a member of the Operations Team that manages the timely delivery of Bluebird Fiber’s services. The Coordinator is responsible for the post sales management of the service delivery lifecycle in accordance to established processes. This position requires a broad understanding of Bluebird Fiber’s capabilities, customers, 3rd party provider relationships, and network technologies. This position requires a strong customer focus, strong organizational skills, project and matrix management, and the ability to complete tasks in a multi-disciplinary team environment.

EDUCATION AND EXPERIENCE

3 to 5 years in sales support environment Two-Year College/Technical School degree or equivalent experience, preferred

SKILLS AND ABILITIES

Highly motivated self-starter, with the ability to act with customer orientation and be attentive and responsive to customer concerns and needs. Strong oral and written communications and organizational skills Strong PC skills (Microsoft Office Suite) Ability to multi-task and adapt to process changes in demanding working environment Knowledge of Telecommunication Industry standard LEC GUI systems, preferred

PRIMARY RESPONSIBILITIES

Support sales objectives with timely delivery of service orders and management of internal and external implementation processes Input and maintain customer orders using provisioning systems/processes Coordinate with the engineering and operations groups to ensure proper documentation of Bluebird Network’s services (ASR’s, FOC’s, DLR’s, LOA’s, Activation Notifications, etc.) and timely completion of orders for customer acceptance testing Submit and track orders to 3rd party network providers, as required Act as customer liaison throughout the post sales process Work with finance department to track and approve cost of goods sold for all 3rd party orders Provide support for customer appreciation events and other marketing events Other tasks as may be needed from time to time Bluebird is an equal opportunity employer. #J-18808-Ljbffr Theuniversityunion