Member Service/Sales Representative

Job Description

Job Description

CORE VALUES:

Personnel – It’s all about Personnel!  Without our personnel we would not be able to achieve exceptional things. 

Development – We are committed to the growth & development of our personnel, both personally & professionally.  We want you to be the absolute best version of yourself.  We develop people first, then develop employees. 

Competitiveness – Always Compete!  We want people driven to compete not only amongst others, but against themselves. Do you have the GRIT to push yourself harder than you ever have before?  Compete to be better today than yesterday. 

Execution – We are measured by our results, not our efforts.  Trying, positive intentions, and working hard are all intangibles that are necessary for achieving results, but the scoreboard is what matters.  Perfect execution of all our strategies is the expectation & standard within our culture. 

Culture – Constantly striving to be “Perpetually Triumphant,” competitive, developmental, stepping in the face of any challenges, always taking care of each other, showing up, working hard, listening, facing our fears, and embracing adversity as an opportunity to become better, and having FUN while doing it, describes our culture. 

Be “Perpetually Triumphant”  

John LaRosa II, Owner/Operator  

JOB SUMMARY:  

The Member Sales Representative (MSR) is a key position within the club.  The front desk is where our guests and members receive their first impression of the club as they enter.  The Member Sales Representative is required to greet guests and members with warmth and enthusiasm by smiling and welcoming each person to our location.  MSR’s are expected to tour and enroll guests in memberships and provide accurate and detailed information about our facility.  In addition to assisting our guests and members with questions and providing excellent customer service, MSR’s help maintain a high level of cleanliness within the club by conducting regular walk-throughs.  Member Sales Representative’s assist in day-to-day operations that include, but is not limited to, setting up monthly billing, handling billing issues, educating members on club services and supplements, and many other sales and operational duties.  This job entails a wide scope of duties and offers room for career growth.  This entry level position will provide the education and development needed to thoroughly understand the meaning behind being, “Perpetually Triumphant!”

REQUIREMENTS:

ü  18 or older

ü  Current CPR

ü  Customer Service and Sales Experience a plus

ü  Tanning Certification

EXPECTATIONS:

ü  Check in all members and guests in accordance with company procedures.

ü  Answer phones in accordance with the company’s phone etiquette expectations.

ü  Track telephone and walk in inquiries.

ü  Communicate events and schedules with members. Know club facilities, services, amenities, programs, and schedules.

ü  Facilitate all member requests in accordance with our agreement policies or forward them to a manager.

ü  Assist members in setting up regular EFT payments.

ü  Maintain professional appearance – adhere to uniform policy.

ü  Follow all Point-of-Sale procedures.

ü  Maintain a clean and organized work area, including Lockeroom cleaning checks and Workout floor re-racking weights and stocking supplies.

ü  Assist in all projects/expectations as delegated by club management.

ü  Complete guest tours focus on helping our members reach their potential, assisting in the selection of a membership that meets their goals.

ü  Meet & exceed personal sales goals.

ü  Support all additional contracted programs including but not limited to:  MyZone, Dotfit, Health Coaching, Personal Training, Massage/Chiropractic Services.

ü  Follow all policies and procedures in the Employee Handbook.

COMPETENCIES:

ü  Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

ü  Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

ü  Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

ü  Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

ü  Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

ü  Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

ü  Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

ü  Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

ü  Continually required to stand.

ü  Frequently required to walk.

ü  Frequently required to utilize hand and finger dexterity.

ü  Occasionally required to climb, balance, bend, stoop, kneel or crawl.

ü  Occasionally/Frequently/Continually exposure to bloodborne and airborne pathogens or infectious materials,

ü  The employee must occasionally lift and /or move more than 25 pounds.