Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Vision insurance

ABOUT OUR AGENCY:
Our agency opened in 2019 and is home to a small but mighty team of two full-time and one part-time team members. We offer PTO, health, vision, dental, a Simple IRA, and both individual and team bonuses to reward great work.

What really makes our agency special is the culture we’ve built. We work as one team to provide the best solutions for our customers, and we all share the same goal—to win together. Along the way, we make sure to keep things fun and supportive, creating an environment where people can truly thrive.

We’re proud to give back to our community through our annual backpack drive, helping local families in need. We also enjoy getting out of the office for events like our local home show and garden show.

When it comes to new team members, we value kindness, coachability, honesty, and a positive attitude. If you’re looking to join a team that believes in working hard, supporting each other, and making an impact, this could be the right place for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mayra Quaas - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.