Field Service Technician Coffee and Espresso Machines

*$1,000 Sign-On Bonus* VP Coffee, a Smart Care company, is a distributor and stocking dealer of specialty coffee equipment and espresso machines. We provide sales and services and offer consultation, professional training, café design and full support from idea conception to daily operations. Responsibilities and Duties Professional, courteous, and motivated to deliver the highest value service. Reactive 24-hour service to include equipment troubleshooting and diagnosis, repair, and resolution. Perform effective and efficient services to ensure customer satisfaction and product performance including timely repair, installation, and removal of commercial restaurant equipment, scheduled preventive maintenance, and cleaning. Demonstrate ability to remain current on all equipment education and continually broaden the scope of technical skill-set and theory of operation. Order and schedule delivery of repair parts and maintain inventory. Follow company policy to accurately record and complete work orders while maintaining accurate documentation. Effective interaction with internal dispatch, management, warehouse, and technician teams. Deliver superior customer service focusing on customer needs, developing and retaining positive customer relationships while creating and executing solutions in collaboration with customers. Always maintain a professional and clean appearance, while keeping service vehicle clean and neat. Qualifications and Skills Ability to troubleshoot, test, repair, and service technical equipment. Knowledge of basic electricity; amperage, voltage and resistance, and ability to read basic equipment schematics. Ability to understand, read, and utilize a multimeter. Ability to work flexible shifts. Familiar with basic tools and a multimeter. Basic understanding and skill‑set of Microsoft Office. Valid driver’s license. Organizational skills, attention to detail, sense of urgency in responsiveness. Ability to adapt to workplace environment & organizational change. Must be reliable, dependable, punctual, maintain good attendance, and conscientious about product performance. Able to lift and move heavy restaurant equipment when needed. Benefits Health care benefits with full‑time employment. Paid time off. 401(k). Company vehicle and fuel card, repair/service tools, supplies, cellphone. Training provided. Over time opportunities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at View email address on click.appcast.io. #J-18808-Ljbffr Dormont Manufacturing Co