Lead Internal Medicine Medical Assistant

Lead Medical Assistant- Internal Medicine

At Duly Health and Care/Quincy Medical Group/The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Full Time

Location: Wheaton

Clinic Hours: Monday through Friday 7:45am-6pm

Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.

Access to a mental health benefit at no cost.

Employer provided life and disability insurance.

$5,250 Tuition Reimbursement per year.

Immediate 401(k) match.

40 hours paid volunteer time off.

A culture committed to community engagement and social impact.

Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

MAJOR RESPONSIBILITIES

Provides direct clinical support to providers, including rooming patients, assisting with procedures, and completing clinical tasks

Supports efficient patient flow and helps maintain an organized clinical environment

Coordinates day-to-day activities within the care team to ensure smooth clinic operations

Serves as a resource for Medical Assistants, offering guidance, direction, and support

Assists with onboarding, training, and development of clinical staff

Reinforces standard workflows and promotes consistency across the team

Maintains adherence to clinical protocols, safety standards, and documentation requirements

Collaborates with providers, clinic leadership, and front desk staff to support a cohesive patient experience

Communicates effectively across teams and escalates issues as appropriate

Supports implementation of workflow improvements and organizational initiatives

Supports management of in-basket work, prior authorizations, referrals, and general patient communications to ensure timely completion

Assists with phone support and coordination of patient access needs, in partnership with clinic leadership

Works with providers to assist with patient outreach, including scheduling follow-ups and preparing patient communications as needed

Reviews reports and workflows to ensure processes are being followed and operational expectations are met

Ensures co-pays are compliantly collected and cash handling processes are followed, including reconciliation and deposits

Conducts routine walk-throughs of the clinic to ensure a clean, safe, and compliant environment, including monitoring for expired medications and proper disposal practices

Supports training and reinforcement of regulatory and compliance requirements, including ensuring required certifications are current

Monitors clinic support functions such as transportation and housekeeping as applicable

Assists with team scheduling and coordination, including input on staffing needs, overtime, and time-off requests

Collaborates with clinic leadership and administrative teams on operational planning and execution

Qualifications

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Certified or Registered preferred but not necessary

CPR Certification required

Experience with Epic or similar EHR preferred

A minimum of 2 years customer service experience preferably in the medical field

Experienced in staff roles with a history of good performance

The compensation for this role includes a base pay range of $18.00-26.45 based on certification, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.