Community Manager

Job Description

Job Description

About Kiln:

Kiln is a flex ­office and lifestyle brand. We deliver an exceptional experience that elevates the performance and lifestyle of our members through an ecosystem of people, products, places and spaces. 

Kiln opened its first 2 locations in 2018 in Salt Lake City and Lehi, Utah and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex­ office’ in the broader commercial real estate sector.

Our Core Values:

Human at the core
Achieve & Celebrate Together
Thoughtful and with Purpose
Always Evolving
Nothing short of Extraordinary
Scrappy & Ingenious

Our Mission:

Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways.
Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine.

About You:

A Connector: You are the go-to person in your community, effortlessly building meaningful relationships. Whether it’s introducing members to each other or organizing events, you have a natural ability to create an environment where everyone feels they belong.

A Master of Operations: You see the big picture and manage the small details. You ensure everything runs smoothly and efficiently, creating a seamless experience for members that enhances their daily work lives.

A Sales Driver: You have a knack for identifying growth opportunities. You meet financial goals and boost occupancy, all while ensuring members feel valued and supported. Your sales strategy is rooted in delivering exceptional experiences that drive results.

A Leader & Coach: You lead by example, fostering a culture of excellence and growth. You inspire your team to be their best, helping them reach their goals and work together to create an extraordinary community.

A Local Tastemaker: You are deeply connected to your city’s entrepreneurial ecosystem. You know the startups, the key players, and the businesses that make your community thrive. Need to know the best Food and Beverage joint? You happen to be the expert on local hotspots.

A Hospitality Enthusiast: With a background in hospitality, coworking, or retail, you understand how to create elevated experiences. You take pride in offering more than just a workspace—Kiln is a lifestyle, and you make sure every member feels that.

About the Role:

The Community Manager will be the face of the Kiln brand in Bellevue, WA. This person will lead the curation of a vibrant community, recruit and manage a first-rate team to provide and ensure all aspects of the Kiln site run seamlessly in order to provide a dynamic and frictionless working environment for members.

Goals and Objectives: 

• Provide a world class experience for Kiln members and guests
• Drive top- and bottom-line growth for the site through P&L ownership
• Implement practices to ensure operational excellence for the community

As Community Manager, You Will:

Create & Cultivate Community: Design and implement community initiatives that foster connections, including events, member introductions, and communications.

Drive Sales & Growth: Achieve financial KPIs and revenue targets through membership sales, event revenue, and operational efficiency.

Manage Operations: Oversee site operations, ensuring a frictionless experience for members. Coordinate repairs, maintenance, and improvements as needed.

Develop & Lead Team: Recruit and manage a talented team, guiding their professional development and ensuring they meet individual and team objectives.

Engage in the Local Community: Actively participate in local events, network with businesses, and elevate Kiln's presence in the Manhattan Beach market.

Oversee Events: Manage a robust calendar of events, balancing educational, member appreciation, and lead-generating programming to enhance the community experience.

As Community Manager You’ll Need:

• Energetic, people-oriented professional
• Minimum 5 years' experience in Hospitality Management
• A 'local' or several years' experience in the geographic area
• A strong, active professional network
• Experience managing a team of more than two people
• Cold-outreach experience 
• Project management and business operations experience 
• Exceptional organizational and multitasking skills
• Strong verbal and written communication skills
• Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Familiarity with the Coworking and Hospitality Industry 
• Passion and understanding for entrepreneurial communities
• Passion and understanding for Kiln’s mission and values

Personal Qualities:

• People-first mindset
• High integrity and accountability
• Empathetic, dependable, and self-aware
• Entrepreneurial spirit
• Passion for building community
• Genuine alignment with Kiln’s mission and values

At Kiln, you’re not just running a workspace—you’re building something meaningful. If you love bringing people together, leading with purpose, and creating unforgettable experiences—we’d love to meet you.