RESIDENTIAL BROADBAND SALES REPRESENTATIVE

Job Description

Job Description

JOB SUMMARY:

Creates residential sales by identifying opportunities and engaging prospective customers, matching customer's needs to product offerings, closing sales, and maintaining customer relationships. The Residential Broadband Sales Representative is responsible for direct door to door sales in designated areas of the broadband service territory to maximize the penetration by selling broadband services to potential customers.

-Sells a diverse range of Broadband services to residential customers in the Northeast Tennessee market. Broadband services include Telephony (Voice over IP), Video, Internet, managed WiFi, and other layered product offerings such as home automation, energy management, security systems, and network protection.
-Meets Broadband sales goals for new and upgraded customer accounts for Broadband services through direct neighborhood sales.
-Works in coordination with other BrightRidge departments for advertising campaigns, targeting customer locations, and achieve sales goals. Primary department interactions are with other Broadband staff, Customer Service and Marketing Departments.
-Evaluates the technology needs of the customers and determining the best product selections to recommend.
-Accurately describes and demonstrates the features, benefits and value of various Broadband related product offerings, services, and billing procedures.
-Gathers and reports competitor intelligence related to service offerings, pricing, expansion, market share, and sales activity to BrightRidge management.
-Stays informed of technology changes, new product offerings, product enhancements, and market changes in order to communicate options to customers.
-Maintains a thorough technical and working knowledge of all services offered by BrightRidge Broadband.
-Actively participates and develops new customer accounts, generates sales quotes, and handles customer inquiries.
-Makes cold and warm sales calls, follow leads, ascertain opportunities, and review serviceable locations to identify new sales opportunities.
-Works with HOAs groups, trade fairs, and participate in community events to generate sales opportunities.
-Represents the company, products, and employees in a positive and professional manner.
-Works within the guidelines of the BrightRidge Business Plan and annual Budget regarding sales and marketing strategies.
-Participates in the development and implementation of the business strategy for the expansion of Broadband construction zones or regions.
-Maintains established 'customers passed/served' objectives, prospects, closing standards, bundling objectives and sales production standards with a focus on retention and churn management.
-Completes all required documentation, forms, and reporting including call and meeting activity, forecasting and bids and proposals within assigned territory using provided tools.
-Works in coordination with BrightRidge management and staff to establish sales goals and prepare written campaign strategies, as well as establish final budget and marketing plans.
-Ability to maintain reliable, predictable and reasonable attendance.

-Perform other duties as requested or assigned.
-Must maintain a valid driver's license from state of residence.
-Must be available for afterhours work (subject to holidays, nights and weekends) which would include working fair share of all necessary overtime.
-Maintain vehicles assigned to Department.

-Outside sales experience. Preferably with voice, data, and video services.
-Technical understanding and experience in Information Technology is a plus.
-An outgoing and enthusiastic personality with a passion for sales and marketing.
-A proactive self-starter with the ability to work well independently and on a team.
-Ability to work with a variety of people and customer types.
-Ability to build and maintain professional client relationships.
-Commitment to maintaining a professional appearance and attitude.
-Ability to speak at public events and motivate others.
-Ability to work beyond normal business hours including evenings, weekends, and holidays as necessary.
-Ability to learn company rate plans and products: voice, data, and video services via fiber optic and Wireless network delivery.
-Able to keep organized, accurate records on daily activities and results.
-Possess strong organizational skills and time management skills are imperative.
-Proficient in Microsoft Office suite of products i.e., Word, Excel, Power Point, etc.
-Possess excellent communication skills with a capacity to present, discuss and explain products coherently and logically both in writing and verbally.
-Possess influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels.
-Possess excellent communication and customer relations skills, both verbal and written.

Requires constant telephone and computer use which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing and arm/hand use for machine control operation.

Location of work varies between an indoor climate-controlled office environment with appropriate lighting and outside in varying weather conditions on varying terrains. May also be exposed to noise, dust, dirt or various other particles and moving mechanical parts as you traverse throughout manufacturing facilities and/or various business settings. Some overnight travel may be required.

Associates or bachelor's degree, preferably in Business Marketing. Alternatively, a degree in Computer Science, Information Technology, Engineering or related field with sales experience will be considered.
Minimum 4 years outside sales experience. Preferably with voice, data, and video services.