Mortgage Processing Manager

Job TitleJob Description: Schedule: During training, in office 5 days. After, hybrid 3 days in office and 2 WFH.Job Duties And ResponsibilitiesManagementAssists VP, Mortgage and Equity Production in managing mortgage processing function by developing and maintaining a work environment that ensures that all employees are accountable for producing quality loan files and for providing excellent member service.Ensures the following:Processors perform all job responsibilities in a timely manner and ensuring quality loan files are presented to underwriting.Disclosure desk analysts perform all job duties in a timely manner and ensuring mortgage and equity disclosure packages are accurate and comply with prescribed regulation timelines at time of delivery to membersAppropriate documentation is completed and reviewed prior to submitting the loan for reviewAll loan quality benchmarks, productivity standards, and member service levels are met or exceeded.The processing workflow operates smoothly, efficiently, and produces quality mortgage loans.A high level of data integrity and accuracy of all loans as measured by the number and severity of audit/QC exceptions reported by both external and internal reviews.Provide staff with continual, constructive feedback on performancePartner with VP, Mortgage and Equity Production in addressing personnel issues and problems in a timely manner, while ensuring consistent documentation and seeking assistance from Human Resources as appropriate.Partner with VP, Mortgage and Equity Production to provide feedback on performance reviews as well as setting and developing goalsInterface professionally with members, business partners and mortgage staff to ensure a successful mortgage processIs an active participant of the mortgage management team. Maintains a dynamic and cooperative relationship with all members to develop smooth process transitions from loan production to pre-closing and closing.Champions the goals set by the mortgage management team to staff and others and actively works in support of achieving those goalsFosters an environment of overall high employee engagement as represented by staff feedback, employee survey results and a well established and clear communication cycle with staff, team and othersCollaborate with VP, Mortgage and Equity Production in conducting monthly team meetings to discuss lending objectives, activities, and/or strategies on which to focus.Acts in the absence of the manager as needed.Assume the role of mentor, advisor, trainer, coach, leader to the Processing and Disclosure Desk Analyst Team by promoting an environment that encourages employee participation in determining how best to serve our members, operate most efficiently, and achieve the goals set by the mortgage management team and Virginia Credit Union.Pipeline Management - ProcessingReview overall pipeline volume, file flow and processing time frames.Monitor mortgage and equity loan pipeline to ensure key performance indicators (KPI's) are metUtilize daily, weekly, and monthly production reports to effectively manage the loan life cycleIdentifies and follows up on any loans that are in need of attention so as to ensure member and business partner expectations are met or exceededIdentifies and assists in solving issues that arise during the loan processWorks with mortgage management team on a daily basis to resolve roadblocksManage team turns times from applications through closing to ensure closing dates are metEnsure the following:That mortgage and equity applications are processed accurately and the appropriate workflows are utilized.That processor work loads and file assignments are balanced daily.That applications are progressing through the workflow timelyA weekly review and prioritization of processor files as well as conduct follow ups on loans experiencing delaysConstantly review the processing workflow and make recommendations to facilitate improved communication, increase quality of work performed, and maximize operational effectiveness.Daily review of income based loans as they are assigned to processors to ensure loan requirements are met (i.e FHA, VA, Virginia Housing, FHLB, USDA)Monthly review of the aged pipeline taking of required actionProvide feedback to the VP, Mortgage and Equity Production on staff performance as it relates to overall pipeline managementConstantly communicate and collaborate with all departments regarding status of to loans to achieve the best outcome for the member and the team.Examine and implement new processes as required to maintain accurate loan files, help to improve communication, enhance member service and maximize operations effectivenessMaintain a strong working knowledge of all processing processes and procedures and act as a resource to peers/staff for questions (including conventional, FHA, VA, VHDA, USDA-RD, third party investor, equity, and portfolio products)Conduct weekly pipeline meetings with staff to go over active loans in the pipelineDisclosure Desk ManagementPartner with Disclosure Desk Analyst to develop month/annual goals that support individual development, as well as, mortgage and equity department goals.Conduct monthly one-on-one, mid year and annual performance reviews routinely and that merit increase recommendations are suitable and associated to performance.Review and approve weekly timecards; sick and personal time off. Ensure appropriate coverage is in place to meet mortgage needs (become well versed to be a backup if needed).Address personnel issues and problems in a timely manner, while ensuring consistent documentation and seeking assistance from Human Resources as appropriate.Consistent communication to VP, Mortgage and Equity Production, Sales team (management and loan officers), Mortgage Closing & Delivery Manager, and all other necessary parties related to fee disclosure, initial disclosure and change of circumstances.Ensures the following –Staff performs all job responsibilities in a timely manner, ensuring quality mortgage loans disclosed (Provide training as needed) All loan quality benchmarks are met or exceeded A high level of data integrity and accuracy of all loans as measured by the number and severity of audit exceptions reported monthly bye external and internal parties Minimal, non-repetitive tolerances through Encompass reporting and scorecardsExplore, Enhance and Execute disclosure desk procedures, policies and job aids to maintain accurate disclosures and tracking for Initial Disclosure Packets, Loan Estimates, etc.Maintain direct oversight of the Disclosure Desk Dashboards and Inbox and conduct regular reviews to ensure disclosure requests are handled in a timely, consistent manner.Member Service / Production ResponsibilitiesMaintain the highest level of professionalism through all member and staff interactions by creating a supportive culture through collaboration and teamwork.Champion the awareness and use of the Virginia Credit Union CUSO Services (Virginia Statewide Title Services, Joyner Fine Properties, Virginia CU Insurance Services)Ensures the following:Staff regularly and consistently communicate with members, teammates, and business partners regarding file status and any other relevant informationMortgage/Equity loan system is updated timely and accuratelyTeamwork within the department and internal member service standards are promoted and adhered toMembers are treated fairly and consistently in all mortgage and equity lending practices.Maintain a dynamic and cooperative relationship with all members of the mortgage management team to develop smooth process transitions from loan production to post closingPerform member experience call monitoring evaluations and identifies/acts on coaching opportunitiesStays current on all mortgage and equity processing procedures to be able to serve as back up for staff during times of heavy volume, staff vacations, and/or absences, or as needed (i.e. employee loans)Resolve escalated member service issues promptlyComplianceReview/address/respond to monthly audit reports timely and champion any required procedural changes required.As needed, makes decisions on mortgage and equity loans in conformity with all applicable federal and state regulations including corporate policies and procedures. Stay up to date on all required loan documents, systems, credit reports, and related lending and regulatory requirements.Complete all required credit union trainings (i.e. BSA, Fair Lending, OFAC)Comply with Regulations B, C, X and Z regarding the completion of required disclosures including, but not limited to, TRID, the Loan Estimate, Closing Disclosure, Potential Transfer of Servicing Form, and if required