Senior Product Delivery Manager

Role Description

The Senior Product Delivery Manager is a leadership role focused on overseeing the end-to-end delivery of product implementations. This role manages cross-functional teams, coordinating efforts, while maintaining communication with stakeholders. The position requires strong organizational skills and the ability to balance multiple priorities. Strong communication and the ability to effectively work with others across the organization including Sales, Account Management and Marketing (SAMM), IT, as well as the Crum and Forster Product, Underwriting, Legal, and Compliance teams. The position reports to the AVP, Product Management. This role can be a hybrid role with a flexible schedule in our Glastonbury, CT office or 100% remote (must work EST hours).

What you will do:

• Manage the product development process, from the final underwriting approval to launch and beyond, ensuring efficient execution and timely delivery.
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner.
• Ensure product objectives are defined and understood by the team and stakeholders.
• Establish communication strategy to effectively communicate with stakeholders, including leadership, providing regular updates on product progress and addressing any issues or concerns.
• Identify potential risks and challenges within the product development lifecycle, developing mitigation strategies to ensure successful implementation.
• Support Director of Product Management by contributing to the development of product strategies, roadmaps, and execution plans, ensuring alignment with overall business objectives.
• Identify and document opportunities for process improvement within the product development lifecycle with recommendations to enhance efficiency and effectiveness.
• Utilize industry best practices, techniques and standards through entire product implementation.
• Continuously participate in training to maintain proficiency and stay current.
• Other duties as required.

Qualifications

• A bachelor's degree or equivalent experience is required.
• 8+ years in a Product Management role is required.
• Project Portfolio Management preferred.
• Advanced proficiency in Microsoft Excel, Word, and other applications in the Microsoft Office Suite required; knowledge of Salesforce is preferred.
• Knowledge of applicable product regulations and experience in market research preferred.
• Travel Insurance industry experience is preferred.
• Strong project management skills, including planning, execution and risk management.
• Ability to manage multiple workstreams concurrently with consideration for prioritization, complexity, influence, and levels of involvement required to advance initiatives.
• Exceptional communications skills & stakeholder management.
• Strong organizational and problem-solving skills, as well as exceptional attention to detail.
• Highly effective communication and interpersonal skills.
• Demonstrated decision making and problem-solving skills.
• Capable of working across complex, decentralized organizations.
• Easily adaptable to changes in business processes, work priorities, and work environment.
• Demonstrated research skills.
• Desire and ability to quickly learn and apply new concepts, as well as processes and behavior.

Benefits

• Competitive compensation package.
• Generous 401K employer match.
• Employee Stock Purchase plan with employer matching.
• Generous Paid Time Off.
• Excellent benefits that go beyond health, dental & vision, focused on your whole family’s wellness, including your physical, mental and financial wellbeing.
• Support for career development, including tuition reimbursement, industry-related certifications and professional training.
• A dynamic, ambitious, fun and exciting work environment.
• Encouragement of social and community responsibility through matching donation programs, volunteer opportunities, and an employee-driven corporate giving program.