Deputy Chief of Staff

The Administration for Children’s Services (ACS) protects and promotes the safety and well‑being of New York City’s children and families by providing child welfare, juvenile justice, and early care and education services. In child welfare, ACS contracts with private nonprofit organizations to support and stabilize families through community‑based supports and preventive services and provides foster care services for children not able to safely remain at home. The agency’s Division of Child Protection responds to all reports of suspected child abuse or neglect. In juvenile justice, ACS manages and funds services including community‑based supports and alternatives for youth and families, detention, and placement. ACS is also a key part of NYC’s early childhood and education continuum, providing child care assistance to thousands of children so their families can access safe, affordable, quality care. THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $150,000.00 - $175,000.00 The New York City Administration for Children's Services (ACS) Commissioner's Office serves as the central management hub for the agency's daily operations and acts as the primary point of contact for external partners, elected officials, City Hall, and key stakeholders. The office works closely with leadership across all ACS divisions to establish priorities, advance strategic initiatives, and address emerging issues affecting the agency and the children and families it serves. ACS is seeking a highly motivated, proactive, and solutions‑oriented Deputy Chief of Staff to serve as a key assistant and advisor to the Commissioner’s Chief of Staff in supporting the leadership and operations of a large, complex agency of 7,000 employees. This position requires an individual who can anticipate needs, manage competing priorities, exercise sound judgment, and execute critical projects in a fast‑paced, high‑pressure environment. The successful candidate will be comfortable managing strategic initiatives, coordinating high‑level stakeholder engagement, and handling day‑to‑day operational matters. They must possess exceptional organizational and customer service skills, demonstrate a strong commitment to public service, and be willing to readily step in to address urgent needs and evolving priorities. The Deputy Chief of Staff must be able to work independently while maintaining close alignment with the Chief of Staff's direction, priorities, and leadership objectives. Responsibilities Collaborate with the Chief of Staff to develop and execute strategic goals and objectives, providing data‑driven insights for divisional leadership initiatives. Oversee and expedite complex issue escalations involving the Chief of Staff and Commissioner, marshaling resources and partnering with relevant citywide and agency stakeholders to achieve prompt resolutions. Provide robust project management support to senior leadership agency‑wide, focusing on critical citywide initiatives and fostering cross‑divisional collaborations for synergistic outcomes. Prepare executive‑level presentations, talking points, briefing materials, correspondence, and reports for the Commissioner, Chief of Staff, and senior leadership. Demonstrate flexibility and a willingness to assume responsibility for emerging priorities, urgent assignments, and operational needs as directed by the Chief of Staff. Assist with the logistical and content planning of weekly executive meetings involving the Commissioner’s Cabinet, senior leaders, and cross‑agency stakeholders, ensuring actionable agendas and effective outcomes. Liaise between the agency and City Hall, proactively engaging with other City agencies to coordinate and advance key organizational initiatives. Manage a portfolio of special projects from conception to completion; present comprehensive evaluations and actionable recommendations to the Chief of Staff for strategic decision‑making. Assist with the tracking, documentation and reporting of the Commissioner's office tasks and projects, offering weekly updates that highlight priorities and pending items requiring immediate action. Consolidate, analyze, and synthesize information from internal and external stakeholders, preparing concise briefings, reports, and recommendations for executive decision‑making. Coordinate and prioritize the Commissioner’s public speaking commitments and high‑level meetings, aligning with organizational objectives and ensuring readiness with pertinent deliverables. Represent the Chief of Staff in meetings, workgroups, and stakeholder engagements, exercising professionalism, diplomacy, and sound judgment. Deliver exceptional customer service to both internal and external stakeholders, responding to inquiries and concerns with professionalism, responsiveness, discretion, and a solutions‑focused approach. Engage in special projects and interdepartmental workgroups as delegated by the Chief of Staff. Minimum Qualifications A baccalaureate degree from an accredited college or university and two (2) years of responsible full‑time paid experience in one or more of the fields of social service, psychology, public relations, urban planning, program evaluation, budget administration or financial administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, human resources development, political science, urban studies or a closely related field. A satisfactory combination of education and/or experience equivalent to “1” above. However, all candidates must possess at least one year of the experience described in “1” above. Preferred Skills A Bachelor’s degree from accredited college or university OR equivalent 3+ years’ experience in a fast‑paced, large non‑profit or public or private sector organization supporting an executive‑level individual or team. Clear understanding of how to serve as a trusted extension of the Chief of Staff, exercising discretion, professionalism, and sound judgment while advancing the priorities of the Commissioner's Office. Action‑oriented and self‑directed, with the ability to operate effectively at both the strategic and operational level, anticipating challenges and driving solutions with a hands‑on approach. Excellent organizational skills, ability to multi‑task in a fast‑paced environment, keen attention to detail, and ability to meet deadlines. Strong time management, organizational and oral/written communications skills. Resourceful and practical with the ability to receive different kinds of input to quickly and effectively determine next steps. Demonstrates sound judgment, strong interpersonal skills, and the ability to remain calm and effective under pressure. Ability to identify confidential and sensitive information and protect it accordingly. Communicative and comfortable working with and through a range of staff to build relationships quickly. Outstanding interpersonal and customer service skills. Experience directly supporting an executive level administrator. Strong analytical abilities. Solid knowledge of technology and office equipment proficient in the use of computer applications, MS Office and the internet. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr