Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY: I opened my agency in 2003 after spending 12 years with State Farm corporate and moving back to my hometown to serve the community I care deeply about. Our office has grown to a team of nine, and we pride ourselves on creating a supportive, customer-focused environment where team members are encouraged to grow both personally and professionally.

I'm a graduate of the University of Northern Iowa, have been married for over 30 years, and enjoy spending time outdoors, summers at the lake, and winter snow activities with my family. Our office offers a Monday-Friday schedule, PTO, continuing education opportunities, an Aspirant program, team celebrations, snacks and coffee, and flexibility to support outside passions and activities. I'm looking for someone energetic, coachable, tech-savvy, and relationship-driven who wants to be part of a positive team culture focused on helping others.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Tim Reed - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $45,000.00 - $65,000.00 per year


Ready to Launch Your Career?

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in both Independence & Oelwein.
• I have been a State Farm agent since 2003.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• We currently have 9 team members at our agency.
• We have well over 125 years of combined insurance experience in our office.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and Silver Scroll

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.