AUTOMOTIVE SERVICE TECHNICIAN

Yark Automotive Service TechnicianYark Automotive is the largest dealership group to work for in Northwest Ohio! Representing 12 manufacturers, Chrysler, Jeep, Dodge, Ram, Fiat, BMW, Subaru, Nissan, Mazda, Ford, Toyota, Chevy. Consistently voted as one of the best employers in the region because we care about our employees. We are not the "typical car dealership" with unachievable goals and no support! We are focused on getting you the career in Automotive Industry that you want to have! Our Employees love working for Yark because they receive the growth and infrastructure you will find at a corporate owned dealership but the personal attention of a family owned business!Customer satisfaction is a result of your personal work habits and ethics and is the most important part of your job function.The Service Technician is also responsible for setting goals for personal service improvement, and monitor progress against customer satisfaction index numbers and production numbers as provided by the Service Manager.Primary Responsibilities:Correctly troubleshoot customer concerns using the latest administrative and technical tools providedEnsure that common courtesy is shown toward all customers you come into contact withWhile in the vicinity of the Service Drive, act as a secondary customer greeter to customers that have not yet been acknowledgedKeep up to date with all technical publications, Service Comm, and Asist terminal operationsMake every reasonable effort to ensure safe and honorable vehicle service is delivered as promised the first timeAddress all original customer concerns before moving onto additional salesInspect every vehicle for additional sales opportunities ensuring that the vehicle is being maintained to the local area and factory recommendationEnsure the customers vehicle is returned as clean, or cleaner than when it arrivedParticipate in any Factory, or in-house sponsored training programs offered to youComplete all paperwork completely and correctly, then ensure all required shop forms are attached to the RO hard copyPerform any other duties assigned by ManagementAlways come to work on time, ready to work, and in a clean uniformIdeal candidates will have: Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models is required Proven track record of achieving or over-achieving goals Outstanding communication skills Professional appearance and work ethic Great attitude with a high-energy personality Superior customer service skills Ability to read and comprehend instructions Ability to exercise good judgement Valid State driver's license and good driving recordRequired Education: High school diploma or equivalent Must have technical aptitude Technical or trade school degree preferredBenefits Include:A positive working environment with opportunities for professional growth through training and advancement from within the organizationComprehensive benefits program including: Medical, Employee discounts on vehicle purchases, parts, and service, vacation and additional paid time off programsComprehensive employee recognition programs.Opportunities for career advancement.When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.