General Manager

Benefits

Bonus Eligible

Overtime Available

401K match

Health Benefits/HSA

Vision

Dental

Life insurance

Vacation

Sick Time

Employee Discount program

EAP

General Summary of Duties

The General Manager (GM) is responsible for all site operations including recruiting of staff, site safety, facilities management, customer service, driving sales, site compliance and the development of the car wash team.

Reports to : District Manager

FLSA Status : Exempt / Non- Exempt

Physical Demands

• Occasional prolonged periods of walking/standing.
• Work outside in varying weather conditions.
• Ability to lift 25 pounds unassisted.

Essential Functions

• Recruit, train, coach and develop all teammates.
• Create a culture of accountability within your site for LUV’s operational procedures.
• Ensure compliance with LUV onboarding, orientation and training processes for all new teammates. Stay up to date on all process changes and enhancements.
• Provide ongoing development, coaching and counseling to AGMs and high-potential hourly teammates.
• Partner with HR on disciplinary issues including investigations and terminations.
• Partner with District Manager to drive local volume and sales through strategic community outreach and marketing efforts.
• Partner with District Manager on budget planning and forecasting
• Manage incoming inquiries in a timely, pleasant manner. Follow-up on action items as needed, quickly and accurately.
• Review Paylocity reporting and approve payroll information for all employees on time. Submit commissions on time through proper avenues
• Complete all necessary checklists to standard and by associated deadlines
• Ensure teammates are always using prescribed sales scripts and guide-on procedures.
• Ensure the site operates safely and in compliance with all regulatory, local, state and federal laws/regulations.
• Create genuine connections with customers and foster relationships through superior customer service to build membership sales.
• Create weekly schedule and manage site labor to LUV Car Wash standards.
• Walk site throughout shift to ensure site is operating safely, efficiently and up to the LUV standards of service. Converse with customers regularly to ensure customer satisfaction.
• Handle all customer issues/complaints. Work with District Manager to resolve all issues in a timely manner that results in positive outcomes and customer-retention.
• Partner with Facilities to ensure all equipment is properly maintained, safely operated and maintenance requests are fulfilled in a timely manner to minimize site downtime.
• Perform other duties as assigned.

Job holder must demonstrate current competencies applicable to the job position. Every employee is required to remain updated on company policies and affairs through appropriate sources, such as the internal employee website.

Requirements

• Education: HS Diploma or equivalent preferred. Bachelor’s Degree in business management, hospitality or related field a plus.
• Experience: Minimum of three (3) years management experience required. Management in restaurants or hospitality is highly preferred. Experience in car wash or automotive industry a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to prioritize.