Front Desk Supervisor
$23.5 - $25.5 per hourHEI Hotels
- # Front Desk SupervisorApplyremote type: On-Sitelocations: Marriott San Ramon - San Ramon, CAtime type: Full timeposted on: Posted Todayjob requisition id: JR116043**About Us**San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences. It is the perfect location for work and play. Be part of a group of people who are passionate about the Hospitality Industry. When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs. Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.### **Essential Duties and Responsibilities***The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation:*•Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.•Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.•Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out.•Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.•Promptly answer the telephone using positive and clear voice. Input messages into the computer. •Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.•Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. •Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.•Communicate both verbally and in writing to provide clear direction to staff.•Comply with attendance rules and be available to work on a regular basis.•Perform any other job-related duties as assigned.**Qualifications and Skills****Education and Experience**•High school diploma required; college degree preferred.•One year experience in customer service in hospitality or similar industry.**Knowledge, Skills and Abilities**•Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.•Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.•Ability to access and accurately input information using a moderately complex computer system.•Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.•Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.•Ability to establish and maintain effective working relationships with associates, customers and patrons.•Effective verbal and written communication skills.•Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $23.50 - $25.50 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- J-18808-Ljbffr HEI Hotels
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Desk Supervisor in San Ramon, CA vacancy
$23.5 - $25.5 per hour
HEI Hotels in San Ramon is looking for a Front Desk Supervisor to manage Front Office operations and ensure guest satisfaction. The role involves greeting guests, handling check-ins and check-outs, and resolving any customer issues. Candidates should have at least one year...SuggestedHourly payFull time- Marriott San Ramon is looking for an individual to assist the Front Office Manager in efficient hotel operations. The role involves greeting... ...check-in process, and managing cash transactions at the front desk. The ideal candidate should have at least one year of customer...Suggested
- ...Job Description Job Description We are looking for a dependable Front Desk Coordinator to join a fast-moving team in California. This Contract to permanent position combines customer-facing support, sales counter assistance, and hands-on coordination with warehouse...SuggestedPermanent employmentContract work
Robert Half
Walnut Creek, CA27 days ago $17.4 per hour
...Front Desk Manager On Duty, San Ramon Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences...SuggestedFlexible hoursEquinox
San Ramon, CA2 days ago- Description Purpose for the Position: To coordinate Front Office activities of hotel. Maintain a high quality of services offered to... ...action is taken. 24. All other duties as assigned by a manager or supervisor. Skills and Abilities: Read and interpret business records...SuggestedDaily paidTemporary workLocal areaShift work
$27 - $29 per hour
...Dental Front Desk Coordinator CA11 LAFAYETTE - LAFAYETTE, CA 94549 Overview Salary Range $27.00 - $29.00 Hourly Position Type FT1 Description The following position is for employment with: East Bay Oral Surgery 3799 Mt. Diablo Blvd, Suite 200, Lafayette...Hourly payWork at office- ...Job Description Job Description Leadway International is seeking a detail-oriented and reliable Front Desk & Customer Service Coordinator to support daily office operations and high-volume order processing. This role is the first point of contact for visitors and...Work at office
Leadway International, Inc.
Hayward, CA14 days ago - HealthSource® - America's Chiropractor in Pleasanton, California, is searching for a motivated team player to join our clinic. This role involves assisting patients through insurance verifications, financial reviews, and product recommendations while supporting marketing...Work at office
$20 - $22 per hour
...New World Music Academy Front Desk Coordinator New World Music Academy is seeking a fun and professional part-time Front Desk Coordinator to help administer our music school locations in Pleasanton, CA. This staff member will serve as the primary point of contact for...Hourly payFull timePart timeLocal area- ...Coordinator in Walnut Creek, California. This role serves as the first point of contact for patients in an OB/GYN clinic, managing front office operations and coordinating appointments. Candidates should have a high school diploma, and 1-2 years of experience in a medical...Work at office
- ...Reports to:Assistant General Manager Supervises:Front Desk Team Members Pay Range:75,000.00 The purpose... ...the dress code. Performs any other duties as requested by supervisor. Reasonable accommodations may be made to enable qualified...Full timeImmediate startNight shift
Stonebridge Companies
Walnut Creek, CA4 days ago $85k - $115k
Job Location San Ramon Job Description Are you a highly motivated Sales Representative? Are you passionate about Dental Health and do you want to bring innovative products to the market? Then starting your career in the P&G Professional Oral Health Organization ...Full timeWork at officeRelocationProcter & Gamble
Danville, CA7 hours ago- ...Front Desk Manager On Duty COPA STC (Comprehensive and Objective Performance Assessments) is a 110,000 sq. ft. state-of-the-art soccer training facility located at the Shadelands SportsMall in Walnut Creek, California. We combine elite coaching, cutting-edge technology...Hourly payWork at officeShift workWeekend workAfternoon shift
$24.5 - $25.5 per hour
...Assistance. Access to on-demand pay. GENERAL SUMMARY The Dining Room Supervisor is responsible for table service within the community dining... ...Minimum of two years supervisory experience in “front of house operations” in a hotel, restaurant, or club; fine dining...Full timeFlexible hoursWeekend work- Stoneridge Creek in Pleasanton, California is seeking a full-time Dining Room Supervisor to oversee dining area operations, ensure staff training, and maintain high service standards. The ideal candidate will have at least two years of supervisory experience in a restaurant...Full timeWork at office
- ...: Full-time Reports to: Assistant General Manager Supervises: Front Desk Team Members Pay Range: 75,000.00 Job Purpose The Guest Services... ...the dress code. Perform any other duties as requested by the supervisor. Desired Competencies, Work Skills and Knowledge...Full timeImmediate startShift workNight shift
$24.5 - $25.5 per hour
Dining Room Supervisor [Full-time] Pay Range: $24.50 - $25.50 per hour. Schedule 40 hours a week, variable schedule, two days off. Must... ...Qualifications Minimum of two years supervisory experience in front‑of‑house operations in a hotel, restaurant, or club; fine dining...Hourly payFull timeWeekend work- Stoneridge Creek Pleasanton is seeking a Dining Room Supervisor to manage table service within their community dining rooms. The role focuses... ...have at least two years in a supervisory position within front of house operations, alongside strong communication skills and...Full time
- Stonebridge Companies is seeking a Guest Service Manager in Walnut Creek, California. This pivotal role is responsible for managing the front desk team, achieving guest satisfaction goals, and ensuring exemplary customer service standards are met. Ideal candidates will have a...
$80k - $125k
Account Executive San Ramon, CA If you have a passion for tech sales, experience selling enterprise IT solutions, and excel at building long-term relationships, this role is for you! Join ePlus as an Account Executive and be a key player in driving technology solutions...Contract workLocal areaePlus
San Ramon, CA1 day ago- Personal Lines Account Manager In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what...Work at officeLocal area
Squaremouth
San Ramon, CA4 days ago - Enterprise Account Executive CXAPP is a forward-thinking technology company that leverages AI and data science to drive innovation and deliver cutting-edge solutions. At CXApp, we are the innovators of Indoor Intelligence, delivering actionable insights for people, ...Shift work
CXAI
San Ramon, CAa month ago - Job Description Job Description Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits...
Outpatient, Inc
Danville, CA15 days ago $39.6k - $76.8k
Job Description Job Description Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture...Temporary workWork at officeWorldwide3 days per weekFive9
San Ramon, CA12 days ago- Account Executive — Google SecOps & Cybersecurity Sales — Sennovate Remote | Equity + Competitive OTE We're an AI-first cybersecurity company and Google Cloud Security Partner. Growing fast. Need our first real sales hire. The role is simple: Sell Google SecOps...Remote work
Sennovate Inc.
San Ramon, CA4 days ago $260k - $300k
Company Description Trek Health empowers provider organizations with AI-driven tools, insights, and strategic guidance to achieve better commercial contract reimbursement rates, enhance service line performance, and ensure sustainable growth. Our Transparency Platform...Full timeContract workRemote workWork visaTrek Health
San Ramon, CA3 days ago- Job Opportunity Genesis Consulting has an immediate opportunity for an experienced, forward thinking SAP Finance Joint Venture Accounting Functional Lead with a passion for growth and business transformation for an SAP Client Partner in San Ramon, CA. Join our team ...Immediate start
Genesis Consulting
San Ramon, CA1 day ago - A leading digital technology company in San Ramon seeks an experienced sales professional to drive revenue and manage a defined territory. Responsibilities include cold calling, presenting Toshiba's digital solutions, and building client relationships. The ideal candidate...
$138.6k
Address: 2300 Clayton Rd Suite 540 Concord, CA 94520, USA First year potential total compensation is $138,600. Salary Range: $ 59,031-77,460, depending on experience. First-year on-track earnings at 100%, including base, commission, bonus, and expense allowance of $138,...Work experience placementWork at officeImmediate start$70k - $90k
Personal Lines Account Manager Job Overview .Our agency is experiencing strong growth, and we’re looking for a motivated, experienced professional to join our team as a Senior Personal Lines Account Manager. This is a full-time opportunity for someone who thrives in a fast...Full timeWork at officeImmediate startRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Supervisor. Be the first to apply!
Related searches
- dental office front desk San Ramon, CA
- dental assistant front desk San Ramon, CA
- medical office front desk San Ramon, CA
- front desk San Ramon, CA
- medical screener reception technician San Ramon, CA
- reception San Ramon, CA
- front desk associate San Ramon, CA
- front desk manager
- spa front desk coordinator
- front office supervisor