Customer Service Representative

Banking Customer Service Representative

Cornerstone Capital Bancorp, Inc., headquartered in Houston, is a Texas-based financial services company dedicated to helping families, businesses, and communities thrive. Through its primary subsidiary, Cornerstone Capital Bank, the organization operates a community and business banking franchise alongside a premier national home lending, servicing, and home insurance platform-based financial services company dedicated to helping families, businesses, and communities thrive.

Guided by a core Mission, Vision, and Convictions statement, Cornerstone operates 17 full-service banking locations across major Texas markets and more than 150 mortgage offices nationwide. The company has served nearly 700,000 customers through its family of brands, including Cornerstone Home Lending, Roscoe Bank, Peoples Bank, Cornerstone Servicing, and Cornerstone Insurance. Supported by 1,600 team members, Cornerstone is consistently recognized as a Fortune-certified Great Place to Work and a Top Workplace.

Formed through the combination of Cornerstone Home Lending and The Roscoe State Bank, Cornerstone brings more than a century of experience and is the highest-capitalized new bank in Texas history.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

We are seeking a Banking Customer Service Representative to join our branch team! You'll be on the front lines of delivering exceptional service while working for an innovative community bank with commercial lending expertise, a national mortgage lending platform, and a digital deposit bank serving customers across more than 40 states.

As a Customer Service Representative, you'll play a key role in creating an outstanding customer experience by assisting with everyday banking transactions, opening new accounts, educating customers on financial products and digital banking services, and building lasting relationships. This role combines the responsibilities of both a Personal Banker and Teller, making it ideal for someone who enjoys variety, problem-solving, and helping customers achieve their financial goals.

What you'll do:

• Deliver exceptional customer service by assisting clients in person and over the phone while creating a welcoming banking experience.
• Build relationships with customers by listening to their needs and identifying appropriate banking products and services.
• Open and maintain consumer deposit accounts, including checking, savings, money market, certificates of deposit, and other retail banking products.
• Recommend banking products and services, including consumer lending and deposit solutions, based on customers' financial goals.
• Assist customers with debit card maintenance, including instant issue card creation, replacements, PIN assistance, and troubleshooting.
• Educate customers on digital banking services, including online banking, mobile banking, and other self-service tools.
• Answer customer questions regarding accounts, products, services, and general banking inquiries.
• Process account maintenance requests, stop payments, account closures, and related documentation.
• Ensure compliance with all bank policies, procedures, and applicable banking regulations.
• Refer complex customer issues to appropriate team members while resolving routine requests independently.
• Process customer transactions accurately and efficiently.
• Balance teller drawer daily while maintaining established cash limits.
• Operate, maintain, and balance cash dispensing equipment and ATMs.
• Research and resolve routine transaction discrepancies.
• Assist with branch operational support and contribute to the overall success of the branch team.

What you'll need to be successful:

• Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need the following qualifications:
• Outstanding customer service skills with a genuine desire to help others.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Strong organizational, problem-solving, and critical-thinking skills.
• Self-motivated with the ability to work independently and as part of a team.
• Adaptability and willingness to learn new products, services, and technology.
• Intermediate proficiency in Microsoft Excel and Microsoft Office applications.
• Experience opening new accounts and processing retail banking transactions preferred.
• Cash handling experience required.
• Knowledge of retail banking products, consumer lending, and digital banking services preferred.
• Knowledge of bank compliance, laws, and regulations.
• High School Diploma / GED Required
• This position requires 2+ years of experience in banking, financial services, teller operations, personal banking, or a similar customer-facing financial role preferred.

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance-based bonus based on position and department.

What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.