Customer Data Analyst

Customer Data AnalystWe are looking for a Customer Data Analyst to join our founding team. This is an opportunity to work directly with the CEO and play a pivotal role in shaping both how we deliver value to customers and how we evolve the product.About UpsideUpside is solving the B2B go-to-market problem with AI. We unify, structure, and use AI to enhance GTM data. Our team is ex-Branch ($4b valuation, $100m+ ARR), and we're seed-stage, moving fast, and partnering closely with well-known companies as design partners to shape the product.What You'll DoOwn design-partner outcomes: onboard, troubleshoot, and guide early customers to measurable wins and deeper adoption.Analyze multi-source data: wrangle CRM/RevOps, marketing touchpoints, and product signals; find patterns and attribution insights that change decisions.Tell the story: package findings into short narratives, dashboards, and recommendations executives will act on, help them create QBR and board slides.Close the loop with product: translate customer pain + data learnings into prioritized, testable product requirements.Build for scale: create playbooks, frameworks, and lightweight instrumentation that make future implementations faster and more reliable.Be the voice of reality: pressure-test assumptions, validate data quality, and call out hallucinations before customers see them.You Might Be A Fit If You Have4–5 years in customer success, data analysis, management consulting, RevOps, or similar, ideally in B2B SaaS.GTM fluency: you understand how sales/marketing/revenue ops actually run (pipelines, campaigns, stages, SLAs, attribution basics).Hands-on analytics: strong SQL; comfort with spreadsheets + a BI tool (Mode/Metabase/Looker/Power BI). Python/R is a plus.Data storytelling: you can turn a messy dataset into a 1-pager an exec will forward.Customer presence: consultative, calm under ambiguity, and credible with VP/C-level.Builder energy: you prefer 0?1, document as you go, and don't wait for perfect specs.Bonus: management consulting, startup/early-stage experience, dbt familiarity, Salesforce/HubSpot/Gong chops, knowledge of MMM/multi-touch attribution tradeoffs.Bonus+: This tweet feels too realWhy UpsideWork with a group of experienced founders who already built one unicorn company; work directly with the Founder & CEO on high-leverage problems.Shape the future of how companies understand their own efficiencies in the age of AIWork hands-on with innovative companies and see your insights directly influence their GTM strategy.Opportunity to grow with the company and build an analytics and insights teamWhat We OfferFlexible PTOMeaningful equityTop-notch medical, dental, vision, and disability insurance, and fringe benefitsHSA with company contributionsPre-tax commuter benefits with a $200/mo employer contribution401(k) planDaily catered lunches at HQSalary: $120,000 - $150,000 per year