Night Auditor

Job Description

Job Description

Night Auditor

Reports to: Front Office Manager

Department: Front Office

OUR STORY

As the first boutique-inspired offering from Hyatt Place and the first hotel to open in Lake Forest, IL since 1929, The Forester Hotel is the natural selection for modern comfort and evolutionary service. Founded on the motto of "Love of Science and Nature", the city of Lake Forest has always been at the crossroads of preservation and progress with its open lands backing up to office parks and the cobblestone streets of historic Market Square leading to Starbucks and Williams Sonoma. Blaze your own trail and discover The Forester, come, and join our wonderful team!

JOB DESCRIPTION

Join our team as a Night Auditor at Janko Hospitality. Responsible for overseeing nightly hotel operations, you will ensure accurate guest billing, maintain financial records, and provide exceptional service during late-night hours. Serves as a Manager on Duty during the hours of 11pm to 7am. Ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Check in/out guests.
• Post charges and payments to guest accounts.
• Handle AYS duties.
• Reconcile all guest service agents’ paperwork.
• Print and resolve rate discrepancies.
• Reconcile credit card totals to batch report and submit to credit card processor.
• Post room & tax.
• Print departing folios and distribute to guest rooms.
• Reconcile and balance all gift shop paperwork.
• Complete the spreadsheet for banquet event orders and post.
• Run close day on computer system and run back up.
• Separate night audit reports for accounting and management.
• Process all guest mail, messages and faxes by receiving, sorting notifying and distributing to mailboxes and to guests in order to ensure the information is received in a timely manner.
• Maintains the front desk log book to enhance the department communication, and communicates any problems to the next shift coming in and the supervisor.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION OR EQUIVALENT EXPERIENCE

At least one-year Hotel front desk and/or accounting background and familiarity with hospitality industry practices preferred. Flexibility with scheduling.

LANGUAGE SKILLS

Must be able to communicate clearly with guests, customers, supervisors, and fellow employees.

MATHEMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction and multiplication.

REASONING ABILITY

Must be able to analyze routine data to make appropriate judgments regarding the process of guests checking in/out of the hotel.

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to stand for extended periods of time. Use of hands, fingers, and arms is required. Job frequently requires standing, walking, bending, and crouching.

HOURS

Due to the business demands of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on business demands, hours may be reduced at any time.