Home Delivered Meals Coordinator

Job Title

The New York Food Truck Association's meal delivery arm brings hot, nutritious food to elderly Manhattanites who can't easily get to a grocery store or cook for themselves often because of frailty, illness, or other age-related challenges. For a lot of the people we serve, this delivery is what keeps them eating well, staying healthy, and living safely in their own home instead of somewhere else.

Programs like this exist across the city, but we're building ours to run leaner and smoother than the rest by putting real technology behind it modern tools instead of paper logs and guesswork, so nothing falls through the cracks.

Our Coordinators make sure meals get delivered without a hitch. You'll be the connective tissue between our home care agency partners and our delivery drivers, making sure no schedule change, special instruction, or last-minute swap ever slips through the cracks. You'll run the Excel-based systems that keep every route organized and every delivery on time. Think of your role as the glue of the entire operation the person who notices the detail everyone else missed, who's already three steps ahead, and who's excited to problem solve when challenges arise.

What You'll Do:

• Own intake end to end. Manage incoming client referrals from first contact to active delivery verify details, log everything in our system.
• Act as the operational glue. Submit and adjust daily meal orders with our caterers, coordinate routing changes, and work with the team to reconcile meal counts, client contributions, and delivery records.
• Communicate. Act as the liaison between delivery drivers and the home care agencies we work with.
• Maintain a single source of truth. Keep our digital client rosters, delivery databases, and daily route sheets accurate and current, always.

Who You Are:

• Fluent in Spanish
• Organized you thrive bringing order to chaos
• Tech forward savvy with G-Suite, comfortable learning new digital tools
• Driven & reliable we never have to worry that a ball is being dropped
• Strong communicator comfortable navigating challenging conversations when need be

Nice to Have:

• Experience using AI to update your tools and processes.

FTP Agency | Food Truck Promotions