Executive Ambassador Program Operations Associate

Chase is a leader in banking, credit card and wealth management services, helping nearly one out of every two American households make the most of their money.

As an Executive Ambassador Programs Operations Associate within Consumer and Community Banking you will help senior leaders build their public profiles through social thought leadership, advancing the firm's strategy and culture. The role supports a high-profile roster of Consumer & Community Banking executives and partners closely with executive communicators, content teams, legal and external communications to ensure program execution is timely and compliant. Reporting to the Vice President, Executive Ambassador Program Lead, the Executive Ambassador Program Operations Associate serves as the operational backbone of the program, managing key workflows, anticipating issues, maintaining accurate records and providing high-quality support in a fast-paced executive communications environment.

Job responsibilities

• Manage recurring program workflows, calendars, trackers and status updates across the executive cohort, maintain onboarding and offboarding materials, permission forms, access records, executive lists and communicator preferences and coordinate onboarding logistics and support smooth transitions when executives or communicators join, leave or change roles
• Maintain and update playbooks, templates, process documentation and training materials, coordinate weekly content batches, previews, reviews, edits, executive approvals and scheduling and manage end-to-end publishing in Sprinklr, including quality checks, status tracking and closed-loop communication with executive communicators.
• Apply LinkedIn best practices and program standards while flagging content that requires strategic, legal or leadership review and maintain legal approval logs and audit evidence when legal review is required
• Support daily monitoring of executive posts and comments during established coverage hours, draft recommended responses and reactions for executive communicator review, reflecting the executive’s preferences and voice and coordinate timely follow-up with executive communicators and escalate customer complaints, sensitive comments or time-critical issues through the appropriate process.
• Maintain records, escalation documentation and executive preference guidance, maintain audit-ready records of approvals, publishing activity, monitoring and escalations; Produce accurate monthly, quarterly and year-to-date reporting on publishing, reach, engagement, follower growth and participation
• Conduct quality checks, identify data issues and coordinate resolution with platform or reporting partners; Turn performance data into practical recommendations for content, cadence and executive engagement, support procedure updates, control testing, evidence collection and recertification activities and follow applicable social media, legal, privacy and records-management requirements.
• Build trusted working relationships with executive communicators, social and content teams, PR, video, paid media, controls and legal partners, escalate process gaps, unclear ownership or potential risks promptly and communicate priorities, deadlines, dependencies and status clearly.
• Identify opportunities to simplify workflows, reduce manual effort and improve service quality.
• Support trainings, office hours, program meetings and ad hoc initiatives as needed.

Required qualifications, capabilities, and skills:

• 3+ years of relevant experience in social media operations, employee advocacy, executive communications, program management or a related field.
• Highly organized and detail-oriented, with the ability to manage multiple high-priority workflows independently.
• Strong writing, editing and stakeholder communication skills.
• Experience with social media publishing, monitoring and analytics tools, including Sprinklr and LinkedIn analytics.
• Strong proficiency in Microsoft Word, PowerPoint and Excel, including reporting and data quality review.
• Proven ability to build credibility with senior executives and executive-level stakeholders, exercising sound judgment, discretion, attention to detail and professionalism when handling sensitive information.
• Ability to follow defined controls while recognizing when a situation requires escalation.

Preferred qualifications, capabilities, and skills:

• Experience in financial services or another regulated industry.
• Working knowledge of legal, compliance and records-management requirements for social media.
• Experience supporting executive social media or thought leadership programs.
• Basic design or multimedia skills in Canva or Adobe Creative Suite.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.