Billing & Accounts Receivable Specialist

Receivable Representative

Hybrid 3 days a week in Rochester, NY

Our client seeks a Receivable Representative to support active clients with past due balances, billing concerns, and account issues impacting payment. The role requires customer service, clear communication, problem-solving, and sound judgment to resolve outstanding balances while supporting long-term client relationships. The environment is fast-paced with a mix of client calls, account research, written communication, and follow-up. Call volume varies seasonally, ranging from approximately 2030 inbound calls per day during slower periods to 5080 during peak season. The schedule follows a hybrid pattern of TuesdayThursday onsite and Monday and Friday remote, with training MondayFriday, 8:00am5:00pm EST for about 24 weeks and an expected post-training shift of 11:00am8:00pm EST.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $22.00 to $25.00/hr. w2

Responsibilities:

• Develop and maintain knowledge of products and systems to make accurate revenue decisions.
• Field and resolve client billing and service concerns.
• Work with active clients to understand circumstances surrounding past due balances.
• Balance customer service and collection effectiveness to mitigate risk and support revenue recovery and client retention.
• Negotiate solutions with clients, including payment arrangements within established guidelines.
• Handle client disputes using available resources and established standards.
• Partner with internal service and sales teams to research and resolve issues impacting payment.
• Research and analyze customer accounts and client circumstances to support problem solving and sound decisions.
• Exercise judgment in situations without a single prescribed solution.
• Maintain inbound and outbound call requirements to meet forecasted volumes and standards.
• Communicate with clients by phone and in writing and complete follow-up and administrative work.
• Handle daily payroll holds to ensure timely contact when past due balances are present.
• Navigate multiple systems and products to research issues and determine next steps.
• Adapt to changing priorities, processes, products, and business needs.
• Adhere to department policies and procedures.
• Participate in ongoing training to enhance product, systems, and job-related skills.
• Contribute to a collaborative, professional, and positive team environment.

Experience Requirements:

• Minimum of 3 years in customer service, finance, accounting, or payroll.
• Organization, communication, problem-solving, and decision-making skills.
• Comfort communicating directly with clients and handling difficult or sensitive conversations.
• Ability to evaluate situations that require judgment beyond a defined response.
• Ability to work effectively in a fast-paced, high-volume environment and manage multiple priorities.
• Strong interpersonal skills and collaborative approach with clients and internal teams.
• Microsoft Word, Excel, and Access knowledge preferred.
• Client-facing phone experience with inbound and outbound responsibilities preferred.
• Prior collections experience not required; customer-service approach expected.

Education Requirements:

• High School diploma required.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

• When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.
• Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.
• If you have any indication of fraudulent activity, please contact View email address on click.appcast.io.

About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!