Business Systems Analyst

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary The Business Systems Analyst works with the assigned Technical Product Manager and business units to effectively documents and implements operational improvement opportunities either through analysis of existing processes or a review of desired process improvements and/or automation. Essential Duties and Responsibilities Consults with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Conducts change impact analysis to assess the potential implications of changes and documents customer business functions and processes. Reviews the results of the analyses with the Technical Product Manager. Assists the Technical Project Manager in identifying opportunities for improving business processes through information systems and/or non-system driver changes. Assists in the preparation of proposals to develop new systems and/or operational changes. Assists in the cost-benefit analysis of a recommended solution(s); plays a lead role in the execution of the selected solution(s), including monitoring of key milestones for delivery and end-user training. Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training. Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance. Participates in user acceptance testing and testing of new system functionality. Provides technical assistance in training, mentoring, and coaching professional and technical staff. Develops training curriculum and conducts formal training sessions covering assigned systems module. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Strong customer-service orientation. Ability to use good judgment. Competencies Adaptability – adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics – treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications – expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service – displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability – responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork – balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Education / Experience High school diploma or general education degree (GED) required. Up to 5 years’ related experience and/or training required with residential loan servicing experience and product management experience preferred. Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture. Language Ability Ability to read and comprehend complex instructions, detailed correspondence, and memos. Ability to write complex correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization. Mathematical Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations. Computer Skills Working knowledge of and experience with Microsoft Office (Word, Excel, Visio and Outlook). Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM strongly preferred. Additionally, a beginner to intermediate working knowledge of XML, and an ability to extract and analyze data using beginner to intermediate SQL query statements. Benefits Paid Time Off (PTO) Medical, Dental & Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan #J-18808-Ljbffr