Process Analyst

Company Overview What’s Under the Hood GoFi is an AI-centric, licensed auto finance company built for a digital‑first world. Built upon an entirely cloud‑based infrastructure, GoFi provides a highly scalable next‑gen lending platform that enables the best brands to deliver the best customer experience. GoFi powers solutions ranging from traditional turn‑down finance arrangements to fully integrated co‑branded finance and digital retail partnerships. GoFi is based in Dallas, TX. Job Responsibilities Partner with functional leaders and frontline teams to develop, maintain, and continuously improve SOPs that are accurate, actionable, and aligned with real‑world execution. Conduct process reviews and stakeholder interviews to validate that SOPs reflect current practices and are easy for end users to follow. Own SOP governance, including documentation standards, approval workflows, audits, and ongoing updates. Drive accountability across teams for SOP accuracy, consistency, and timely updates. Build and maintain a centralized, searchable repository for all SOP and operational documentation. Lead operational readiness for new initiatives, system updates, and process changes, including documentation, communication, and training coordination. Collaborate with Operations, Product, Compliance, and Change Ambassador teams to ensure successful rollout and adoption of changes. Create and distribute clear, effective communication related to process updates, system enhancements, and policy changes. Monitor feedback and operational performance to identify documentation gaps, process improvements, and training opportunities. Independently manage projects, timelines, and stakeholder engagement to deliver on key initiatives. Qualifications & Experience 3+ years of experience in operations, process improvement, business operations, or SOP/documentation management. Proven experience developing, maintaining, and governing SOPs in a cross‑functional environment. Experience working with operational teams and leadership to document and improve end‑to‑end processes. Hands‑on experience managing documentation systems or knowledge repositories (e.g., SharePoint or similar platforms). Experience supporting operational readiness for process changes, system implementations, or transformation initiatives. Strong background in stakeholder management, cross‑functional collaboration, and change enablement. Benefits We offer a hybrid work approach with an on‑site expectation of a minimum of three days a week. Medical, dental, and vision coverage are provided, with DriveTime Family of Brands covering a sizable portion of premiums. Additional benefits include 401(k), company‑paid life insurance, short and long‑term disability coverage, tuition reimbursement, wellness programs with self‑guided coaching and cash incentives, wellness days, holidays, and paid time off. Our growth opportunities are supported by a culture that promotes professional development and internal promotion. EEO & Safety Statement DriveTime is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer. Hiring is contingent upon successful completion of background and drug screening. Safety & Security Notice We have been made aware of scams in which fraudsters impersonate recruiters from DriveTime. We never charge fees or request banking information. Official emails come from @drivetime.com or through verified channels. Apply only through the official careers page. #J-18808-Ljbffr