Office Manager

West Monroe is currently seeking a Manager with Insurance and Consulting experience to join our Chicago office. Our Insurance practice is a growing team focused on business and technology projects that transform brokers and carriers and help them adapt to evolving market demands. We assist our clients by developing operating models and cost optimization strategies, while implementing technology platforms, data and analytics solutions, automation capabilities, and supporting the related organizational change. The role will involve applying deep industry knowledge and consulting experience to tailor solutions that help our clients gain a competitive advantage in their markets. As a Manager, you will lead client engagements, mentor consulting teams, contribute to business development efforts, and help shape the growth of West Monroes Insurance practice. You will work closely with business and technology executives to solve critical challenges across customer engagement, technology modernization, operations transformation, data and analytics, and AI-enabled business capabilities. Lead business and technology transformation initiatives for insurance carriers and brokerages Serve as a trusted advisor to client executives, helping define and implement strategies that drive operational efficiency, growth, and business value Facilitate client workshops focused on the future state of the insurance industry, operating models, business processes, and technology solutions Partner with clients to design and implement customer engagement, technology modernization, automation, and analytics solutions Understand how carriers and brokers leverage data as a strategic asset to improve risk management, reduce losses, and increase enterprise value Identify opportunities to leverage automation and AI within claims, contact centers, and other operational functions to improve efficiency and reduce administrative costs Develop executive-level communications, presentations, recommendations, and deliverables that support decision-making and drive project outcomes Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations while exercising sound judgment in evaluating outputs Project Management Lead multiple client engagements with responsibility for overall project success, quality, budget, and team performance Develop project approaches, work plans, implementation roadmaps, risk assessments, and pricing estimates Manage project risks, dependencies, and stakeholder communications across business and technology teams Build and lead high-performing project teams composed of West Monroe consultants and client personnel Translate business needs and requirements into actionable project plans, requirements, solution designs, and implementation activities Lead, coach, and mentor consultants and senior consultants through active performance management, professional development, and career coaching Support recruiting, onboarding, and talent development efforts within the Insurance practice Contribute to the growth of the Insurance practice through thought leadership, methodology development, and market-facing initiatives Help expand client relationships and identify opportunities for additional value creation Bachelors degree or equivalent experience required 6+ years of consulting and/or insurance industry experience working directly with external clients Strong understanding of the insurance value chain across carriers and brokerages Demonstrated experience leading business transformation, technology modernization, customer relationship strategies, operations transformation, or data and analytics initiatives Experience managing project teams, workstreams, budgets, and client relationships Experience developing work plans, project scopes, pricing estimates, and executive-level deliverables ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs Willingness to travel 3050% A commitment to inclusion and diversity, and openness to new ideas and perspectives Information on our competitive total rewards package, including our bonus structure and benefits is here . Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our companys 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . Please review our current policy regarding use of generative artificial intelligence during the application process . If you are based in California, we encourage you to read West Monroes Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here .