Guest Relations-Attendant Parttime

Why Beebe

Become part of the Beebe team - an inclusive team positioned in a vibrant coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

The Guest Relations Attendant/Screener is responsible for providing exceptional customer this high profile role it is crucial to provide a good first impression by greeting everyone who enters the lobby. The Attendant is responsible for providing visitor passes and giving accurate directions. Must be able to work in stressful circumstances and maintain a positive attitude and professional appearance. Able to anticipate the needs of each patient/visitor. The attendant is responsible for screening patients staff and visitors for temperature and virus symptoms.

Responsibilities

Greet all individuals entering and exiting the hospital lobby in a professional and welcoming identification for visitors patients vendors team members and visitor passes to individuals without a Beebe Medical Center badge or RepTrax-generated patient and visitor destinations and provide accurate directions throughout the temperature screenings and symptom screening questionnaires in accordance with established masks to individuals entering the facility who do not have as the first point of contact for the Medical Center ensuring exceptional customer service through professional appearance communication and as a reliable resource for patients visitors and staff by providing assistance and information as to departmental and hospital policies regarding dress code cell phone usage and customer service and respond to patient and visitor needs including:

• Assisting with wheelchair transport.
• Escorting patients and visitors to their destinations.
• Providing physical support when appropriate.

Communicate routine information regarding hospital departments meetings team members and patient locations in accordance with hospital strict compliance with HIPAA regulations and confidentiality the ability to remain calm and effective in stressful critical thinking and problem-solving skills to address patient and visitor appropriately to emergency situations and lobby incidents following established destination departments of patients who do not pass screening requirements and follow appropriate team members who fail screening requirements on next steps according to and direct visitors who do not pass screening requirements in accordance with established required screening and operational records accurately and and replenish supplies necessary for daily maintain departmental equipment and supplies including thermometers and screening a clean organized and safe work environment by keeping workspaces neat and free of valet parking services when required including parking retrieving and delivering customer customer vehicles safely and in compliance with applicable laws regulations and organizational additional duties and responsibilities as assigned to support departmental and operational needs.

Qualifications

• One year customer service experience .
• Must have excellent communication and public relations skills.
• Demonstrate basic computer skills.
• Able to handle stressful situations.
• Must be able to push patients/visitors in wheelchairs to their destinations.
• Valid Delaware drivers license required with no more than one at fault accident of any type in the last three years and/or no more than three moving violations in the last three years .
• May be required to cover other locations.

Competencies Skills

Essential:
* Clear Communication Skills Both Written and Verbal
* Knowledge Of Basic Computer Programs
* Able To Keep Confidential Information Regarding Patients Team Members
* Able To Withstand Crisis Situations
* Has Skills to Provides Customer Service to Patients Team Members and Visitors
* Experience With Excel Power Point Word Visio Etc.

Credentials

Education

Essential:
* High school graduate or equivalent

Entry

USD $16.25/Hr.

Max

USD $25.19/Hr.

Required Experience:

IC