National Account Support Specialist - Fortress

National Accounts Support Specialist

PrimeSource Building Products, Inc. is seeking a National Accounts Support Specialist to support National and Major Account order execution, customer platform content, and compliance processes to ensure accurate, on-time fulfillment.

Key Responsibilities

• Monitor National and Major Account orders (including special orders) from entry through shipment to meet customer delivery expectations.
• Ensure partner routing, labeling, and compliance requirements are followed; proactively identify and resolve issues that could result in chargebacks.
• Investigate, dispute, and resolve compliance fines prior to remittance deductions, partnering with internal teams and customer contacts as needed.
• Maintain and improve item setup/content across customer platforms; support.com onboarding and ongoing data accuracy that populates customer sites.
• Upload daily inventory and other required feeds to customer/partner platforms to support ordering and availability accuracy.
• Manage internal SAP order blocks and coordinate resolution to keep orders moving while protecting customer commitments.
• Coordinate new store orders to support store openings, ensuring complete and on-time shipment.
• Resolve customer inquiries and delivery issues; document actions, follow through to closure, and communicate status updates.
• Prepare and distribute routine reporting (e.g., weekly POS reporting) and maintain accurate records to support the National Accounts team.

Required Qualifications

• Associate or bachelor's degree (2- 4 years), or an equivalent combination of education and experience.
• 1+ year of sales support, customer service, order management, or related experience.
• Advanced Excel skills (required), including the ability to create and maintain reports.
• Strong attention to detail with the ability to prioritize, multi-task, and follow processes in a fast-paced environment.
• Professional, confident communication skills (phone and email) and the ability to build productive internal and external relationships.

Preferred Qualifications

• Experience managing National Account compliance, chargebacks, and/or routing guide requirements.
• SAP experience, including order blocks and order management workflows.
• Customer platform/content management experience (item setup, product content, data feeds, eCommerce onboarding).
• Photoshop (or similar) experience.
• Knowledge of the building materials industry.