Administrative Assistant & Office Manager - The Merch Collective

Administrative Assistant & Office Manager - The Merch Collective

United States, Tennessee, Nashville

At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Merch Collective is a strategic merchandise partner connecting our clients to their fans. We are an agile creative practice built to solve the commercial and creative challenges of the world's top artists. As Sony Music's merchandise partner, we serve a roster of global talentedboth within and beyond the Sony ecosystem. We're defined by our commitment to product excellence, delivering products that are made to be kept, worn, and loved for years to come. Our best-in-class creative team delivers culture-leading, artist-specific collections that build artist brands beyond their music. Most importantly, we deliver customer excellence, embedding ourselves as an extension of each client's team, bringing transparency, accountability, and tailored support to every partnership.

As the Administrative Assistant & Office Manager at The Merch Collective, you'll play a key role in supporting the President while helping create a seamless, organized, and welcoming experience for our team, artists, and industry partners. You'll balance executive support, office operations, and special projects in a fast-paced, collaborative environment where no two days are the same. Success in this role comes from being highly organized, proactive, and adaptable, with exceptional communication skills, strong attention to detail, and a hospitality-first mindset. You'll anticipate needs, solve problems before they arise, and help foster a positive, efficient workplace that enables our team to do their best work.

What You'll Do:

• Provide Executive & Administrative Support Serve as the primary administrative partner to the Executive Leadership Team by managing calendars, coordinating meetings across multiple time zones, preparing agendas and materials, taking meeting notes to distribute to attendees, handling confidential information with discretion, and anticipating executive needs to ensure seamless day-to-day operations. Coordinate business travel, expense reporting, invoice processing, and corporate card reconciliations while supporting presentations, reports, data analysis, and other strategic administrative initiatives
• Manage Executive Operations & Business Administration Provide administrative support for operational projects to senior leadership, including process documentation, organizational planning and documentation, and cross-functional initiatives.
• Manage Office Operations & Workplace Experience Oversee daily office operations to ensure an organized, efficient, and welcoming workplace. Manage office supplies, mail, facilities, showroom organization, vendor coordination, and new hire onboarding, including workspace setup, systems access, equipment, and orientation.
• Plan & Execute Company Events Lead the planning and execution of company events, employee engagement activities, industry events, conferences, and special events. Manage budgets, vendor selection, logistics, contracts, and event execution to deliver high-quality experiences while maintaining cost efficiency.
• Support Cross-Functional Teams & Continuous Improvement Provide administrative and operational support across departments during peak business periods, collaborating with leadership to improve processes, enhance workflows, and contribute to an efficient, collaborative workplace.

Who You Are:

• An organized administrative professional with 2+ years of experience supporting executives, teams, or office operations in a fast-paced environment.
• Proactive and resourceful, with strong organizational skills and the ability to manage multiple priorities while maintaining exceptional attention to detail.
• A strong communicator who builds positive relationships, exercises good judgment, and handles confidential information with professionalism and discretion.
• A collaborative team player who enjoys supporting others, thrives in a dynamic environment, and is always willing to jump in where needed.
• Detail-oriented and tech-savvy, with proficiency in Microsoft Office (particularly Outlook, Excel, and PowerPoint) and the ability to quickly learn tools such as Asana, Box, Concur, and other business applications.

• Service-minded with a growth mindset, eager to take ownership, continuously improve processes, and contribute to creating a positive, organized, and engaging workplace culture

What We Give You:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.