Showroom Manager

Showroom ManagerWestfield Oakridge - San Jose, CA 95123OverviewSalary Range $43.14 - $52.42 Hourly Position Type Full Time Job Shift Any Education Level High School Travel Percentage Up to 25% Category RetailDescriptionLovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably. We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that's built to evolve with our customers' lives. Washable, reconfigurable, and Here For Life, our products deliver Total Comfort™ without compromising on style or sustainability. At Lovesac we are ambitious, human-centered, and driven to win the right way. We think big, move fast, and hold ourselves to high standards - what we call Top Ambition - while leading with care, empathy, and purpose - because Love Matters. We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.As a Lovesac Showroom Manager you are energized by owning sales results by personally engaging customers, building the pipeline, and consistently closing business, while leading teams to do the same and creating remark-able customer experiences. You bring energy, curiosity, and adaptability to a fast-growing environment, leaning into change with confidence and momentum while consistently driving strong results. You lead with composure, set high standards, and build strong teams grounded in trust and accountability. You grow brand awareness through meaningful relationships, show up consistently on the floor, and raise the bar - delivering results the right way, because we all win together.What You'll Do: Sales & Customer Experience LeadershipLead from the floor with energy and optimism, actively selling while setting expectations for the Lovesac selling process, maintaining a strong quote pipeline, and driving consistent quote reviews.Own the full customer journey with curiosity and adaptability, setting the standard, using insights to guide performance, and holding the team accountable to convert, deliver exceptional service, and build lasting client relationships.Model expert product knowledge while fostering a fun, engaging environment—coaching the team to deliver compelling brand tours, meaningful education, and memorable experiences while actively closing business yourself.Drive long-term impact and sales growth by building genuine connections that fuel loyalty, repeat business, and brand advocacy, embracing change and opportunity along the way.Run the business with confidence and agility, owning P&L performance through strong decision-making, disciplined execution, and a willingness to navigate ambiguity to deliver results, meeting and exceeding your goals and KPIs.People & Culture LeadershipSet the vision and lead a high-performing team - building a people-first culture of growth, accountability, and big thinking.Cultivate an inclusive, respectful environment where belonging is real, diverse perspectives are valued, and everyone can do their best work.Own talent outcomes end-to-end - recruiting, developing, coaching, and retaining top-performing Associates while building a strong bench through ongoing outreach, relationship-building, and community networking.Proactively identify people issues early and handle them with care, coaching through conflict, pulling in partners when it's time, and keeping the team experience positive, respectful, and high-performing.Operational ExcellenceLead day-to-day operations - scheduling, merchandising and inventory, technology, and other as needed - with a focus on supporting great customer conversationsBring brand standards, safety, and policies to life in a way that feels approachable and customer centric, and take good care of our team and our business.Staying curious and flexible, you will take on additional priorities and special projects to keep the store, team, and brand continuing to grow.QualificationsRequirements:18 years of age or older.Minimum of 2 years of management experience in a retail environment.Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights, to ensure you capitalize on demand, outperform goals, and maximize your earnings.Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and occasional meetings including our annual company event using various forms of transportation.Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.Ability to stand and walk for extended periods, up to 8 hours per shift. Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor. This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.BenefitsFinancial Well-BeingPerformance Based Quarterly BonusOne-time Inaugural equity grant401(k) with Company MatchBasic Life/ADD, STD and LTD coveragePaid Parental LeavePaid Time OffDependent care savings planCommuter and parking plansLegal and ID Theft plansPet InsuranceAssociate DiscountPhysical Well-BeingMedical, Dental and Vision PlansHealth savings accountsWellness and Gym DiscountsSocial Well-BeingAssociate Resource GroupsLovesac Gives BackEmotional & Mental Well-BeingEmployee Assistance Program (EAP)Teladoc Behavior (through medical coverage)During their first year, Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac's policy and plan documents.Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.Our Lovesac ValuesCore Values : Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love MattersTable-Stakes Values : Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-CentricOur Lovesac Core Competencies:Builds Customer CentricityDrives Remark-able ResultsCollaborates EffectivelyMakes Good DecisionsDemonstrates Self-AwarenessLovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodation to candidates and employees with disabilities, protected medical conditions, and religious beliefs. If you need an accommodation during the application or interview process, please reach out to us at: View email address on click.appcast.io