Assistant Manager, Guest Experience | Shelter Cove TC

Who We Are lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on positive change, building a healthier, thriving future, and creating an equitable, inclusive, growth‑focused environment for our people. Job Summary The Assistant Manager, Guest Experience is an essential part of the store leadership team, ensuring team members and guests receive a quality experience in our stores every day. Assistant Managers lead from the floor, build, manage, and develop team members, creating a culture where people feel belonging and opportunity to grow. Core Responsibilities Of The Job Leadership and People Management Create and foster a respectful and inclusive team environment by welcoming and celebrating differences. Engage team members by helping them understand how their work supports the success of the store and lululemon overall. Implement the Store Manager’s People vision for the store and cascade to team members. Support the Store Manager in hiring and building a strong, diverse team. Support ongoing learning and development of team members with direct feedback, coaching, mentoring, and development check‑ins. Lead performance management activities, including feedback, check‑ins, team acknowledgement, rewards, documentation, and addressing performance concerns. Address employee concerns or issues, partnering with internal support when needed. Guest Experience And Community Lead an exceptional guest experience on the floor through assessment of guest connection and product education, and coaching the team to address gaps. Provide retail floor leadership, making in‑the‑moment decisions to maintain efficiency and effectiveness of floor coverage. Resolve guest feedback and emergent issues, including escalations and urgent requests, to “make it right” for guests. Operations, Product, and Strategy Partner with managers to review business data and metrics to inform planning processes. Maintain strategic product presentation and visual merchandising. Open and close the store according to procedures. Adhere to people safety policies to maintain a safe work environment. Perform work in accordance with applicable policies, procedures, and laws. Budget Responsibility Accountable for delegated aspects of controllable budget and labor hours. People Management Leadership role directly responsible for subset of store employees as delegated by Store Manager. What We Look For Inclusion & Diversity: Creates/supports an inclusive environment. Integrity: Acts honestly, fairly, and ethically. Leadership: Leverages ability to inspire, motivate, empower, develop, and direct others. Guest Experience: Creates an inclusive, high‑caliber experience for every guest. Team Building: Builds and develops teams that maximize accomplishments. Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make timely decisions. Strategic Thinking: Sets strategies aligned to vision and values. Change Management Leadership: Guides others through change processes. Interactive Communication: Conveys information effectively and understands shared information. Job Requirements Eligibility Must be legally authorized to work in the country where the store is located. Must have reliable transportation to travel to the assigned store. Schedule/Availability Work occurs on a variable schedule, which may include early mornings, evenings, overnights, weekends, and holidays. Experience At least 1 year people management experience. At least 1 year leadership experience, including managing business operations, administration, and projects. Job Assets (Nice to Have) Education: High school diploma, GED, or equivalent. Education: Bachelor’s degree or equivalent. Experience: 1 year retail or sales specific management experience. Experience: 1 year recruiting, hiring, or training employees. Work Context Work is in an environment with bright lights and loud music. Work may involve managing conflict or mediating problems between others or deescalating guest issues. Work requires building relationships with strangers and strengthening existing community partnerships. Work may involve computer use including virtual meetings. Work involves moving through a store most of the shift and may involve sitting for extended periods. Work may occasionally involve moving boxes up to 30 lbs. Compensation & Benefits Package Base Pay Range : $27.21 – $36.81/hour, subject to minimum wage in the location. Target Bonus : 25% Total Target Base Pay Range : $34.01 – $46.01/hour. lululemon’s compensation is based on performance. Employees may be eligible for a competitive bonus program and equity offerings, subject to eligibility requirements. Additional benefits include: Extended health, dental, and mental health plans. Paid time off. Retirement plan matching. Generous employee discount. Fitness & yoga classes. Parenthood top‑up. Extensive catalog of development courses. People networks, mentorship programs, and leadership series. Note: Incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr