Rooms Division Manager

Position Summary The Rooms Division Manager is responsible for the overall leadership, performance, and coordination of the Front Office and Housekeeping departments. This role ensures exceptional guest service, operational efficiency, and adherence to brand and company standards while driving guest satisfaction, cleanliness scores, and revenue optimization. Essential Duties & Responsibilities Front Office Oversight: Direct and manage all Front Office operations, including Front Desk, Night Audit, and Guest Services. Ensure seamless guest arrival and departure experiences, resolve guest complaints promptly and professionally, and monitor daily reservations, occupancy, and room inventory to maximize revenue opportunities. Handle cash, billing accuracy, and audit compliance, and train team members on service standards and guest engagement. Housekeeping Oversight: Oversee daily housekeeping operations, including room cleaning, public areas, and laundry. Ensure all guest rooms and public spaces meet cleanliness and brand standards, monitor room readiness, conduct regular inspections, manage inventory for linens and supplies, and maintain safety, sanitation, and compliance standards. Operational Leadership: Coordinate communication between Front Office and Housekeeping to ensure efficient room turnover and service delivery, develop and implement departmental policies, monitor key performance indicators such as cleanliness scores and guest satisfaction, prepare schedules, and drive continuous improvement initiatives. Financial & Administrative Responsibilities: Manage departmental budgets, labor costs, and productivity targets, review daily reports (occupancy, ADR, RevPAR, labor metrics), assist in forecasting and strategic planning, and control expenses while maintaining service and quality standards. Team Leadership & Development: Recruit, train, and coach leaders and associates, conduct performance evaluations, provide feedback, foster a positive team environment, and ensure compliance with company policies and HR standards. Qualifications 3–5 years of hotel experience in Front Office and/or Housekeeping leadership. Strong knowledge of hotel operations, PMS systems, and brand standards. Proven leadership and team development skills. Strong problem‑solving and communication abilities. Ability to work flexible schedules, including weekends and holidays. Compensation $ - $ (Actual compensation packages are based on skill set, years and depth of experience, certifications, and specific office location). Equal Opportunity Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK