Mobile Crisis Behavioral Health Supervisor

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position supervises the daily activities of the assigned department by coordinating ongoing education, monitoring quality control and safety processes, hiring and training of new staff, evaluating performance, and scheduling work shifts. The incumbet might function as a clinicial when the department needs coverage.

Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

Responsibilities

Essential Functions

• Oversees the delivery of patient care and/or customer service, ensuring the timely resolution of concerns.
• Supervises all functions of the department as it relates to staff and operations.
• Assist with the planning, implementation, measurement, and attainment of the department goal and objectives.
• Analyzes and determines appropriate staffing while ensuring efficiency and maximizing resources.
• Supervises the daily operations of the department including interviewing and hiring staff, assigning work, evaluating performance, training, and planning work schedules.
• Monitors, orders, and maintains stock of department supplies and equipment.
• Attends safety training which involves local law enforcement and/or University of Utah Health Safety and Security, as well as required training around situational awareness, risk assessments for both the patient and others, and appropriate response to potential on scene weapons or illegal substances.
• Following provided training and certification, acts as a mental health officer of the Salt Lake District Court to assess patients' risk of harm to self/others and determine if involuntary commitment criteria is met for further assessment and/or hospitalization.
• Enforces all behavior management, de-escalation strategies, and crisis intervention protocols and procedures.
• Provides practicing oversight of Social Service Workers, Certified Social Workers, Associate Clinical Mental Health Counselors, and/or interns in accordance with Utah state law.
• Orients and trains staff in policies and procedures.
• May perform all duties of the department as required.
• May assist in budget preparation.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated organizational, human relations and effective communication skills.

• Ability to orchestrate multiple tasks simultaneously.

• Ability to communicate verbally as well as in writing.

• Must be able to work effectively in a team environment and demonstrate the ability to collaborate effectively with external partners while abiding by all confidentiality laws and pertinent codes of conduct.

• Maintain clinical competency and resource knowledge required to meet changing services/supports, community, and industry trends.

• Must have strong problem-solving skills.

• Must be detailed oriented and organized.

• Demonstrated flexibility and adapts well to change.

• Is able to assess and stabilize different ages and stages of development/lifespan and different cultural backgrounds and experiences.

• Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

• Demonstrate effective de-escalation techniques and utilization of crisis intervention skills.

• Ability to assist patients and their families with treatment adjustments including but not limited to working closely with local, state and federal agencies to ensure the patient receives the appropriate assistance.

Qualifications

Required

• Three years of experience in a related area, or equivalency, with one of those years in a supervisory capacity.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

• One of the following
  • Current license to practice as a Clinical Mental Health Counselor in the State of Utah.
  • Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.
  • Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Experience working with community resources, instructing and supervising Social Service Workers, Certified Social Workers, Associate Clinical Mental Health Counselors, interns and/or other caseworkers.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects while providing patient care to those requiring psychiatric care.

• Requires manual dexterity, balance, eyesight, and hearing.

• Incumbents in this position may be subjected to hazardous chemicals, adverse weather conditions, communicable diseases and possible verbal and physical abuse due to people being under the influence of illicit drugs or having undiagnosed/diagnosed mental health condition(s).

• Outreach and engagement may take place in locations not intended for human habitation.

• This position will drive a mobile unit vehicle or other vehicle (that is provided by the department). In the off-chance department vehicles are under maintenance, staff may be asked to drive their personal vehicles and may submit mileage reimbursement for shift-related driving.

Physical Requirements

Listening, Manual Dexterity, Near Vision, Speaking, Walking