Operations Coordinator

Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting mega events in sports, global music tours, and complex film projects? Want the chance to collaborate with some of the biggest names in entertainment and sports? Look no further! We're looking for talented and passionate individuals like you to join our logistics team.

MAGUSA, a division of the Rock-It Company, provides global freight forwarding and logistics for the entertainment industry and is part of the Rock-It network. With more than 20 years of experience supporting artists, entertainers and live events, MAGUSA provides air and ocean freight, ground transportation, air charters, logistics planning and tour support worldwide, with deep experience across Latin America.

The full-time Operations Coordinator will assist the MAGUSA Operations team with arranging domestic and international transportation projects. You'll work with experienced operations professionals to coordinate domestic and international shipments from booking through delivery. We value potential as much as experience-and we'll help you learn.

Location: Miami, Florida

Work Schedule: Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed

Working Environment: This role requires a combination of indoor office-based work and work that may be performed outdoors, with work locations and conditions varying based on operational needs and job responsibilities.

Responsibilities:

• Research routes and book domestic and international shipments.
• Generate quotes and pricing for domestic and international shipments.
• Coordinate air, trucking, and ocean import/export moves.
• Prepare accurate transportation and export documents.
• Keep customers, carriers, warehouses, and global teams informed.
• Track shipments and act quickly when plans change.
• Maintain accurate files and build strong customer and vendor relationships.

Qualifications:

• Experience in logistics, operations, customer service, events, or another time-sensitive environment is preferred, not required.
• Some familiarity with freight forwarding or air import/export is helpful.
• Strong organization and comfort managing multiple priorities.
• Basic Outlook and Excel skills, plus the ability to learn new systems.
• Flexibility for occasional overtime, weekends, on-call coverage, or project travel.

Additional Qualifications:

• Detail-oriented: Accurate and thorough.
• Responsive: Acts quickly when timing matters.
• A strong communicator: Strong written and verbal communication skills.
• Eager to learn: Asks questions and welcomes feedback.
• A team player: Collaborates and jumps in when needed.
• Resourceful: Solves problems and stays calm under pressure.
• Growth-minded: Ready to learn and take on more.

Don't meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

What The Rock-It Company Will Offer You:

A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world's biggest concerts, festivals, and sporting events for many high-profile clients across the music & sports industries to make the greatest shows and events possible across the world.

Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.

Benefits & Perks:

• 18 paid vacation days per year to start, plus 2 floating holidays and 6 days of paid sick leave per year
• 11 paid holidays per year
• Comprehensive medical, dental, and vision plans, plus HSA funding and a 401(k) match
• Generous paid parental leave for all parents
• Employer-Funded Basic Life, AD&D, Short-Term Disability, and Long-Term Disability Insurance
• Continuing Education Reimbursement / Charitable Donation Matching
• The opportunity to work with the best in Live Event, Sports, Film, and Entertainment Logistics
• Eligible for free tickets to client events, when available
• Fantastic culture with regular company events, including birthday lunches, sports games, volunteer activities, and more

The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee's state of employment.