Patient Care Coordinator
CareSphere
Job Description Job Description Job Posting: Patient Care Coordinator
Position: Patient Care Coordinator
Type: Full-Time
Schedule: Monday - Friday, 8:00 AM - 4:00 PM
Location: Woodcliff Lake, NJ
Reports to: Director of Care Coordination A. BASIC SUMMARY:
The Care Coordinator is responsible for managing and coordinating all aspects of patient care to ensure high-quality service delivery and client satisfaction. This includes overseeing onboarding, staffing, case compliance, and daily operational issues. The role requires strong organizational skills, proactive communication, and a commitment to ensuring that every client receives consistent, authorized care. The Coordinator serves as the ongoing primary point of contact for their assigned clients from case acceptance through long-term service retention. B. PRIMARY RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS:
1. Client Onboarding
- Ensure all onboarding documentation is completed and admission agreements are signed before activating services.
2. Care Coordination and Staffing
- Manage, maintain, and optimize staffing schedules to fill 100% of authorized service hours.
- Respond promptly to aide call-outs, resignations, or client dissatisfaction to prevent service disruptions.
- Recruit new caregivers as needed to ensure coverage and prevent open shifts.
- Collaborate with vendors and third-party service providers to meet client care needs.
3. Client Case Management
- Keep client records current with updated demographics, preferences, care plans, and incident tracking.
- Process authorization updates and adjust staffing accordingly.
- Manage discharges with proper documentation and within compliance timelines.
- Ensure scheduling of caregiver shifts is accurate at all times, with correct times and assignments reflected in the system.
- Monitor and clear out prebilling daily to ensure all visits are verified and ready for timely invoicing and payroll processing. C. PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting and computer use.
- Ability to manage and prioritize multiple tasks in a fast-paced environment.
- Occasional in-person meetings or field visits may be required. D. QUALIFICATIONS:
- Adaptable to a fast-changing, entrepreneurial environment.
- Strong organizational and time-management skills.
- Excellent communication skills—both verbal and written.
- Conflict resolution and problem-solving abilities.
- Proficiency in Microsoft Office and scheduling platforms. E. EDUCATION AND REQUIREMENTS:
- Previous experience in client services, healthcare coordination, or case management preferred.
- Familiarity with healthcare authorizations and staffing models is a plus.
- At least one year of experience in an office setting.
Vacancy posted 9 hours ago
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