Call Center Customer Service Representative

Customer Service RepresentativeThe Customer Service Representative will provide customers with fast, friendly, accurate service to provide the best experience for our customer. The Customer Service Representative will explain AFW policy and procedures, resolve any issue in relation to AFW that includes but is not limited Deliveries, Orders, Parts Ordering, Pickup, Financing, and any other issue the customer may have. The Customer Service Representative will also work with various managers and departments to help resolve customer related problems, and work with the AFW management team to prevent issues from occurring.Job RequirementsProfessional with good communication skills and customer service experienceIdentify and resolve issues and conflicts presented by customersProactively manage changes in dealing with each customerExperience at working both independently and in a team-oriented, collaborative environmentStrong interpersonal skillsStrong Leadership abilitiesSales experience required (with AFW), or any other position that requires customer interaction.Experience with Storis, word, and all office programs.Experience building successful relationshipsTime management and organizational skillsAbility to follow directions and work independentlyPositive AttitudeWeekends, evenings, holidays requiredFull time position with benefits/ part time no full time benefitsNeed to provide the best quality service to our customers and community through team workUnderstands company values of accountability, honesty and safety for our customersDo it right the 1st timePhysical RequirementsLong periods of sitting.Exposure to fluorescent lighting.Pay: $19/HR and up depending on experience ($20/HR if bilingual)A pre-employment drug screen and pre-employment background check must be passed upon job offer.American Furniture Warehouse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company. AFW is seeking highly motivated, energetic, hardworking candidates to join our team. AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.Job Identification 11223Job Category Office and Administrative SupportPosting Date 09/08/2026, 02:34 PMApply Before 09/25/2026, 06:00 AMDegree Level High School GraduateJob Schedule Full timeLocations 8501 Grant St, Thornton, CO, 80229, US (On-site) American Furniture Warehouse