IT Support Specialist II

Job Description

Job Description

Why You’ll Love this IT Support Specialist II Job! Are you passionate about helping others navigate life’s toughest challenges? As a full-time IT Support Specialist II at EOSIS in New Brighton, MN, you’ll have the unique opportunity to support individuals during one of the most vulnerable—and courageous—moments in their lives.

The IT Support Specialist Tier II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual supports higher level technical needs within the organization including but not limited to new system research, current software enhancement, assessment of information security, and support staff technical needs. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.

Pay: $68,000 - $75,000 Annually
Shift: Full-Time, Day shift, on-site

Why EOSIS? 

• Time Off : 20 days of paid-time-off + 6 paid holidays
• Insurance : Health, dental, and vision insurance + HSA/FSA
• Education : Tuition reimbursement and discounted tuition at select colleges
• Future Planning : 401(k) – ROTH and traditional options
• Career Path Opportunities
• Discount with Verizon Cell Phone Plans

Each day, you’ll help rebuild lives by making a real impact on people recovering from addiction and mental health challenges. With approachable leaders who listen, support, and encourage growth, you’ll experience what it means to be rising together in your career. A strong culture of care, where team members look out for one another and stand together through challenges, keeps you rooted in teamwork as you do meaningful, life-changing work.

Ready to help clients build healthy routines and find their path to lasting recovery? Join EOSIS as a full-time IT Support Specialist II in New Brighton, MN and be a steady source of support and guidance. Apply today and make a difference where it matters most! Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
Daily Operations:

• Provide day to day IT operations support and hands on activities in a production environment.
• Desktop/laptop system image builds and loading/preparation of operating system images for device level installation;
• Manage enterprise system licensing with service provider;
• Configure networking devices/services;
• Deploy & configure cloud management technologies with outsourced services;
• Create knowledge base articles that can be used by tier one support engineers in response to routine incidents;
• Monitor performance characteristics on a regular basis and implement configuration change that provides consistent performance;
• Partner with project and service provider to manager resources to ensure optimal operations.
• Own configuration change activities required to deploy and maintain technology environments;
• Create and maintain documentation to support the configuration management for technology environments;

Enterprise Project Support:

• Assist in the planning, coordination and execution of activities related to successfully integrating and onboarding facilities and team members who are new to EOSIS;
• Partner with EOSIS leaders to review systems from improvements and enhancements.
• Support the implementation of applications as needed
• Complete special projects and other duties assigned.

Compliance and Security:

• Gather business and application requirements to design/enhance our services to address company, patient, referent and regulatory requirements;
• Assist with defining technology standards and knowledgeable with best practices, assist with adding design detail to logical concepts, and contribute to the IT Technical Roadmap;
• Patch Management activities to ensure all hardware/software components are current to appropriate compliance levels;
• Facilitate vulnerability/security scans and assessments to meet security program requirements;
• Ensure appropriate monitoring/event management is deployed, and participate with incident and problem management activities;
• Support Tier 1 team members and operations including monitoring helpdesk tickets and participating in the on-call rotation for after-hour support escalations or for environment monitoring/maintenance

Required Skills Required:

• 3-5 years’ experience with enterprise class storage, network, and associate computing platforms;
• 3-5 years’ experience with enterprise server platforms (Cisco, HP, Dell)
• Experience with replication and snapshot methodologies used in corporate enterprise storage environments;
• Experience with moving/migrating systems and data;
• Experience with troubleshooting complex incidents/problems associated to enterprise environments and related applications;
• Technical knowledge of server hardware, operating systems and applications;
• Analytical thinking and problem solving skills;
• Strong verbal skills and ability to communicate with a variety of people, internal and external, from diverse cultures, socioeconomic and educational backgrounds.

Experts design and govern the overall architecture of a Microsoft 365 tenant. Core duties include:  

• Tenant Deployment & Management: Plan, implement, and maintain Microsoft 365 tenant infrastructures, including hybrid integrations and cross-workload coordination. 
• Identity & Access Management: Configure Microsoft Entra ID (formerly Azure AD) for secure user authentication, role-based access control (RBAC), and conditional access. 
• Security & Threat Protection: Manage and monitor security baselines, utilizing Microsoft Defender XDR to investigate and remediate threats. 
• Governance & Compliance: Use Microsoft Purview to implement data loss prevention (DLP) policies, information protection, and eDiscovery. 
• Workload Coordination: Oversee core M365 services such as Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Intune for device management.  

Minimum Training and Experience Required to Perform Essential Job Functions  

• Demonstrated experience with design and deploy of a mid-sized technical infrastructure for public and/or private clouds;
• Proven experience in creating templates for and provisioning infrastructure components for the cloud - including but not limited to OS, storage, network, database, and third-party software;
• Experience in automating workflows/packages for continuous process improvements;
• General understanding of key ITIL processes such as event, incident, problem and configuration management with experiences in creating a cloud services catalog;
• Good communication and collaboration skills to work closely with senior engineering business unit members and with preferred service vendors.

Education Requirements  

• Bachelor’s Degree
• Microsoft Certifications preferred

License and Certification Requirements  

• A valid Driver’s license

Physical Requirement:

• Hearing         Ability to hear staff, incoming calls, Teams/virtual meetings, individual/group sessions
• Vision Ability to see computer screen, white board and related office visuals
• Speaking      Ability to verbally speak to colleagues, vendor partners, related professionals
• Sitting Varies, approximately 5-6 hours per day
• Standing       Varies, approximately 1-2 hours per day
• Travel         < 15% of the time, as needed to visit programs, attend off-site meetings

EOSIS (formerly Meridian Behavioral Health) is a leader in behavioral health care and addiction recovery services, with a network of addiction treatment centers in Minnesota.