Receptionist - Float

Position Highlights

• Department: MHPC Administration
• Hours: 40 hours per week
• Shift: Shift 1

Exciting opportunity to work in diverse environments across Middlesex Medical Group. This position will float to primary care and specialty practices throughout Middlesex County. Will receive hourly stipend and mileage reimbursement.

Position Summary

The Receptionist is the central point of communication among patients, providers, other members of the health care team and client companies. She/he provides a superior level of service excellence to patients, providers and staff in a caring and supportive manner. Maintains strict patient confidentiality of personal and financial information of patients at all times. Provides registration data entry, clerical and reception functions including answering and routing telephone calls, greeting patients, scheduling appointments, processing medical records requests, filing and any related tasks as delegated by the Manager.

Essential Duties & Responsibilities

• Greets patients and responds to inquiries providing appropriate customer service
• Assists patient with practice/office-specific registration processes, to include kiosk/computer registration process if needed
• Enters patient demographic and/or insurance information into appropriate electronic medical record (EMR) system for tracking, billing or other purposes
• Schedules/reschedules patient appointments based on department/practice policy or guidelines
• Collects and posts patient payments as required
• Answers phones and responds to patient inquiries appropriately; addresses patients needs based on the scope of the position and clinical setting. Appropriately triages calls, referring to providers as necessary.
• Responds to inquiries from patient message inbox in timely manner
• Completes appropriate work items utilizing EMR system, to include patient follow-ups, pre-registrations, referrals, insurance authorizations, and other matters as needed
• Scans patient records into appropriate EMR system
• Processes faxes, incoming mail, and paperwork as required
• Completes daily office close and reconciliation as needed
• Understands and utilizes EMR system consistent with role, abides by all federal laws and organizational privacy policies
• Performs administrative and other duties consistent with position and needs of office

Minimum Qualifications

• High School Diploma or equivalent
• Solid computer skills
• Strong customer service skills
• Solid communication skills

Preferred Qualifications

• Receptionist / secretarial experience in a healthcare setting
• Associates Degree
• HIPAA knowledge
• Medical knowledge
• EPIC Electronic Medical Records experience

Comprehensive Benefits Offered
• Competitive benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief
• Long-term Disability
• Life insurance
• Family medical leave
• Compensation Range: $17.35 to $25.15

Note: The compensation range(s) above are a good-faith representation of the base pay rates for all positions at a given grade across the organization. Typically, a new hire can expect a starting pay rate somewhere in the lower part of the range. Actual pay rates may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly values for both non-exempt and exempt roles.