Patient Service Representative

Position Highlights

• Department: Physical Rehabilitation - Outpatient
• Hours: Per Diem
• Shift: Days, 1st Shift

Position Summary:

The Patient Services Representative is responsible for but not limited to:

• Greets patients and staff with a friendly, positive demeanor both in person and over the phone. Answers all questions or assists with finding answers for patients and staff.
• Effectively schedules patients for initial and follows up visits based on department guidelines.
• Obtains accurate demographic, registration and insurance information and performs data entry into the computer system
• Initiates correct forms for each chart, pulls, files, and scans charts accurately and with conscious regard for HIPAA Rules.
• Answers incoming telephone calls by third ring, offers assistance to callers and properly routes calls to others. Takes messages, referrals and other information as appropriate.
• Works effectively with other rehab front office staff.
• Works with Registration to correct account errors and registration problems. Efficiently addresses daily worklists. Enter insurance data, ICD.10 codes and onset dates into the system.
• Actively participates in the Quality Improvement program.
• Maintains clean and organized work area
• Performs other job duties as assigned

Minimum Qualifications:

• High School Diploma required

Preferred Qualifications:

• Knowledge of electronic medical record systems
• Experience working in healthcare
• Experience working as a secretary or in a customer service field
• Experience with medical terminology
• Computer proficient

Comprehensive Benefits Offered
• Competitive benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief
• Long-term Disability
• Life insurance
• Family medical leave
• Compensation Range: $17.87 to $25.91

Note: The compensation range(s) above are a good-faith representation of the base pay rates for all positions at a given grade across the organization. Typically, a new hire can expect a starting pay rate somewhere in the lower part of the range. Actual pay rates may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly values for both non-exempt and exempt roles.