Patient Service Representative - 5692

Patient Service Representative

Position Highlights

• Department: Physical Rehabilitation - Outpatient
• Hours: Per Diem
• Shift: Days, 1st Shift

Position Summary:

The Patient Services Representative is responsible for but not limited to:

• Greets patients and staff with a friendly, positive demeanor both in person and over the phone. Answers all questions or assists with finding answers for patients and staff.
• Effectively schedules patients for initial and follows up visits based on department guidelines.
• Obtains accurate demographic, registration and insurance information and performs data entry into the computer system
• Initiates correct forms for each chart, pulls, files, and scans charts accurately and with conscious regard for HIPAA Rules.
• Answers incoming telephone calls by third ring, offers assistance to callers and properly routes calls to others. Takes messages, referrals and other information as appropriate.
• Works effectively with other rehab front office staff.
• Works with Registration to correct account errors and registration problems. Efficiently addresses daily worklists. Enter insurance data, ICD.10 codes and onset dates into the system.
• Actively participates in the Quality Improvement program.
• Maintains clean and organized work area
• Performs other job duties as assigned

Minimum Qualifications:

• High School Diploma required

Preferred Qualifications:

• Knowledge of electronic medical record systems
• Experience working in healthcare
• Experience working as a secretary or in a customer service field
• Experience with medical terminology
• Computer proficient

Competitive benefits package

Shift Differentials

Continuing Education assistance

Tuition reimbursement

Student Loan relief

Long-term Disability

Life insurance

Family medical leave

Compensation Range: $17.87 to $25.91