Catering Sales Manager

Job Description Essential Duties & Responsibilities: Handling objects Bending, stooping, kneeling We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Sonesta Resort Hilton Head Island is seeking a passionate and results-driven Catering Sales Manager to lead our wedding sales efforts. Our ocean-facing resort offers the perfect canvas for dream weddings—and we’re looking for a professional who knows how to turn that potential into unforgettable celebrations. If you thrive in a dynamic hospitality environment, love love, and have a flair for event design and client service, this is your moment. Job Overview: Develop business through direct sales solicitation; secure new accounts, maintain existing and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction. Job Description Essential Duties & Responsibilities: Proactively sell and book wedding events, including ceremonies, receptions, rehearsal dinners, and bridal showers Manage client relationships from initial inquiry through the post-event follow-up, ensuring a seamless and exceptional experience Conduct on-site tours with prospective clients and craft customized proposals and event packages Collaborate with the culinary, banquet, and operations teams to plan and execute flawless weddings Meet and exceed sales goals and revenue targets specific to the weddings segment Maintain accurate records in the resort’s CRM and booking systems Represent the resort at bridal shows, networking events, and industry mixers Stay up to date on wedding trends and contribute to marketing strategies targeting wedding clientele Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business. Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate. Check function room set-ups prior to guest arrival, ensuring all details are in agreement with clients’ requirements and hotels standards. Ensure appropriate personnel correct deficiencies. Welcome group contact upon arrival at function and ensure guest satisfaction. Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures. Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines. Maintain client files and update information daily in accordance with established departmental policies and procedures. Procedures monthly sales-related reports and sales forecasts for assigned area of responsibility. Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets. Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings. Interact with outside contacts: Guests – to ensure their total satisfaction Airlines, wholesalers, corporate accounts, travel agencies, etc. - to ensure repeat business, follow up on events, and generate new business Other contacts as needed (Professional organizations, community groups) May assist in developing and implementing sales plans. May also participate in annual budgeting and planning process. May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department. Perform other duties as assigned. #J-18808-Ljbffr Sonesta International Hotels