Customer Service Rep (5968)

Job Description

Job Description

Company Description

About DCP Pizza, LLC

DCP Pizza, LLC is an independently owned and operated Domino's Pizza franchise committed to delivering exceptional customer service, quality products, and career growth opportunities. We believe our people are the key ingredient to our success and strive to create a positive, fast-paced, and team-oriented work environment where employees can develop valuable skills and advance their careers.

Our team members enjoy flexible scheduling, competitive pay, opportunities for advancement, and the chance to work with one of the world's most recognized pizza brands. Whether you're looking for your first job, a part-time opportunity, or a long-term career path, DCP Pizza provides the training, support, and development needed to succeed.

At DCP Pizza, we are dedicated to serving our customers, supporting our communities, and helping our team members achieve their personal and professional goals.

Job Description: Pizza Maker / Customer Service Representative (CSR / Insider)

Position Title: Customer Service Representative (CSR) / Pizza Maker
Reports To: Assistant Manager / General Manager
FLSA Status: Non-Exempt
Location: Store Level

Position Summary

The Customer Service Representative (CSR), also known as an Insider, plays a key role in delivering an exceptional customer experience. This position is responsible for preparing food, taking customer orders, operating the point-of-sale system, maintaining store cleanliness, and supporting the overall operations of the restaurant.

CSRs work in a fast-paced environment and help ensure that every customer receives accurate orders, great service, and high-quality products.

Essential Job Functions

Customer Service

• Greet customers in person and over the phone in a friendly and professional manner
• Take accurate food orders using the POS system
• Answer questions about menu items, specials, and promotions
• Resolve customer concerns and escalate issues to management when necessary

Food Preparation

• Prepare pizzas and other menu items according to company standards
• Follow food safety and sanitation guidelines
• Ensure products are prepared quickly, accurately, and consistently
• Maintain portion control and product quality

Store Operations

• Operate cash registers and handle cash transactions accurately
• Assist with stocking food items and supplies
• Maintain a clean and organized work area
• Help with opening and closing duties as assigned

Team Support

• Work collaboratively with team members to ensure efficient store operations
• Assist delivery drivers and management when needed
• Follow company policies, procedures, and safety guidelines

Qualifications

• Must be at least 16 years old (or meet state minimum age requirements)
• Ability to work in a fast-paced team environment
• Strong communication and customer service skills
• Basic math and cash-handling skills preferred
• Ability to follow instructions and work with minimal supervision

Physical Requirements

• Ability to stand for extended periods of time
• Ability to lift up to 25 pounds
• Ability to reach, bend, stoop, and move quickly in a busy kitchen environment
• Ability to work near hot ovens and kitchen equipment

Work Environment

This position operates in a fast-paced restaurant environment with exposure to heat, cold, and moderate noise levels.

What We Offer

• Flexible scheduling
• Opportunities for advancement
• Team-oriented work environment
• Training and development opportunities

All your information will be kept confidential according to EEO guidelines.