Call Center Representative (Hybrid)

Build Your Future with Polestar!

For over 41 years, Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community with trusted plumbing, heating, and cooling services. As a locally operated company, we are committed to delivering exceptional customer experiences and providing reliable solutions that keep our customers comfortable year-round.

We're looking for a Customer Service Representative who is organized, customer-focused, and thrives in a fast-paced environment. If you enjoy helping people, coordinating schedules, and being part of a supportive team, we'd love to meet you!

Customer Service Representative

Polestar Plumbing, Heating & Cooling | Merriam, KS

Must be open to nights and weekend hours! This position will allow evenings hours to be remote from home!

What We Offer

$21-$23 per hour Weekly Pay PTO + Paid Holidays Matching 401(k) Medical, Dental & Vision Benefits Accidental & Critical Illness Coverage Company-Paid $15,000 Life Insurance & Long-Term Disability Growth and Advancement Opportunities Stable, Year-Round Employment Supportive, Family-Oriented Team Environment

Responsibilities

Answer incoming customer calls and provide exceptional service with professionalism and empathy Schedule service appointments and coordinate technician dispatching using ServiceTitan and other software platforms Communicate effectively with customers, technicians, and internal departments to ensure efficient service delivery Follow up with customers regarding completed work, open service requests, and warranty-related concerns Resolve customer concerns and complaints with a solution-focused approach Maintain accurate customer records, job information, and billing details Assist field teams with scheduling updates, customer communication, and administrative support Contribute to a positive customer experience that reflects Polestar's commitment to excellence

Requirements

Must have night and weekend availability; this is not a Monday-Friday position Strong understanding of HVAC, plumbing, or home service industry terminology preferred Excellent communication, customer service, and interpersonal skills Ability to multitask and remain organized in a high-volume environment Experience with dispatching and CRM software such as ServiceTitan, Housecall Pro, or similar platforms preferred Strong attention to detail and problem-solving abilities Basic computer proficiency and data entry skills Reliable attendance and a positive team-oriented attitude

Polestar has proudly served the Kansas City area for over 41 years and continues to grow. We are looking to hire immediately and our interview process moves quickly.