Paraprofessional Department Assistant

Job Description

Job Description

Join the Helping U Homecare Team

Helping U Homecare has proudly provided quality home care services throughout New York City, the five boroughs, Westchester County, and Long Island. Our mission is to help individuals remain safely and comfortably in their homes by delivering compassionate, reliable, and professional care.

We are seeking a highly organized, dependable, and technology-savvy Paraprofessional Department Assistant to support our PCA and HHA Coordination Department. This position plays an essential role in ensuring aides remain compliant with attendance, documentation, and agency requirements while providing excellent customer service to both employees and clients. ( Fluency in both English and Spanish is required to support our English- and Spanish-speaking clients and staff )

Qualifications

• Minimum of 1 year of administrative experience in a Licensed Home Care Services Agency (LHCSA) preferred.

• Experience working with PCA/HHA staff or home care operations preferred.

• Proficient with Microsoft Office, Gmail, and computer applications.

• Experience using HHAeXchange (HHAeX), EVV, or NEVVON is preferred, or the ability to learn quickly.

• Strong organizational, communication, and customer service skills.

• Comfortable working in a fast-paced office environment and multitasking.

• Must be bilingual in English and Spanish .

• Must be professional, dependable, and comfortable speaking with clients and employees by phone.

Responsibilities

• Monitor aide attendance throughout the day by reviewing HHAeXchange dashboards during the morning, afternoon, and evening.

• Contact aides who have not clocked in or out to provide reminders and assist with resolving attendance issues.

• Follow up with aides regarding missing timesheets and incomplete visit documentation.

• Assist employees with registering for and using the HHAeXchange and NEVVON applications.

• Provide technical assistance with EVV clocking, app navigation, passwords, and general troubleshooting.

• Enter and maintain accurate employee and client information in agency systems.

• Communicate with employees through Gmail, telephone, and text messaging as needed.

• Contact clients to notify them of aide call-outs, schedule changes, or replacement caregivers.

• Answer and direct incoming calls using a multi-line telephone system with extensions.

• Scan, upload, copy, fax, and electronically file employee and client documents.

• Assist with maintaining employee records and ensuring documentation is complete.

• Provide general administrative support to the Paraprofessional Department.

• Perform other clerical and departmental duties as assigned.

Skills & Abilities

• Excellent verbal and written communication skills.

• Strong customer service and telephone etiquette.

• Comfortable using computers, mobile applications, and office technology.

• Strong attention to detail and organizational skills.

• Ability to multitask and prioritize responsibilities.

• Ability to work independently while contributing to a team environment.

• Professional, courteous, and compassionate when interacting with clients and field staff.

Why Join Helping U Homecare?

• Friendly and supportive team environment.

• Opportunity to grow within a respected home care organization.

• Make a meaningful impact by supporting the aides and clients who depend on our services every day.