Customer Service Associate

Job Description

Job Description

Join a Team That Keeps Industry Moving

At Belt Power LLC, we don’t just sell products—we solve problems that keep manufacturing, processing, and material handling operations running. As a full-service distributor and fabricator of conveyor and industrial solutions, we’re known for quality, speed, and exceptional customer service.

We’re growing—and we’re looking for an Account Manager (Inside Sales) who thrives in a fast-paced environment, loves building relationships, and takes pride in delivering an outstanding customer experience.

Why This Role Is Exciting

• Be the go-to contact for customers from quote to invoice
• Work directly with outside sales, operations, and accounting to close deals and exceed expectations
• Gain exposure to cutting-edge industrial products and real-world manufacturing applications
• Make a measurable impact in a high-growth, relationship-driven business

What you'll do

• Deliver exceptional customer service with urgency, accuracy, and professionalism
• Build and maintain strong relationships with customers and vendors
• Process quotes, orders, returns, and purchasing through our ERP system
• Manage multiple priorities while ensuring on-time delivery and customer satisfaction
• Review open orders daily to proactively address customer needs
• Issue and follow up on purchase orders with vendors
• Identify and communicate leads and opportunities to outside sales
• Make outbound calls and emails to qualify leads and sell products and services
• Maintain accurate customer data across CRM, email, phone, and calendar platforms
• Stay current on product offerings, inventory, market conditions, and industry trends
• Occasionally travel for customer visits, training, installs, trade shows, or business development

Requirements

• Highly organized with strong attention to detail
• Excellent written and verbal communication skills
• Strong math, computer, and problem-solving skills
• Ability to prioritize, multitask, and follow through to completion
• A collaborative team player with a customer-first mindset
• Proficiency in Microsoft Outlook, Excel, and Word

Work Environment & Schedule

• Full-time, in-office role
• Monday–Friday schedule (with some overtime or weekends as needed)
• Professional office setting with standard office equipment
• Primarily sedentary work; ability to lift up to 25 lbs occasionally

Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.

Company Description

Belt Power LLC is a full service distributor and fabricator specializing in the fulfillment of conveyor system requirements for the processing, manufacturing, and material handling industry. We place an emphasis on providing quality, value added components; as well as local service capabilities to support our customers’ needs. Our product line ranges from all types of conveyor belting, conveying equipment and components, belting accessories, hose and fitting products, plastics, gasket, and power transmission products.