Manager/Treatment plan coordinator with strong insurance knowledge

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Health insurance
• Paid time off
• Training & development

Full job description
We are looking for an experienced Dental Treatment Plan Coordinator / Office Manager to join our established practice. The ideal candidate is a motivated leader with exceptional communication skills, strong knowledge of dental insurance and treatment planning, and a proven ability to manage daily office operations while delivering outstanding patient care.
Responsibilities:

• Lead and supervise all office team members, ensuring performance expectations and production goals are consistently met.
• Monitor the daily schedule to maximize production by confirming appointments, minimizing cancellations and no-shows, and proactively filling open appointment times.
• Maintain efficient day-to-day office operations to achieve productivity, financial, and patient satisfaction goals.
• Present and explain doctor-recommended treatment plans, ensuring patients fully understand their treatment options, financial responsibilities, and payment arrangements.
• Address patient questions and concerns with professionalism, empathy, and confidence.
• Perform patient chart audits, coordinate clinical hand-offs, and update treatment plans as directed by the treating doctor using the practice management system.
• Follow up with patients regarding outstanding or unscheduled treatment to increase case acceptance and treatment completion.
• Verify insurance eligibility and benefits, collect co-payments, and accurately estimate patient financial responsibility.
• Process dental insurance claims, post insurance and patient payments, and reconcile accounts.
• Monitor and follow up on outstanding insurance claims and accounts receivable to ensure timely reimbursement.
• Track patient balances and assist with collections while maintaining positive patient relationships.
• Educate patients on available payment options and financing solutions.
• Perform general administrative and office management duties as needed to support practice operations.

Qualifications

• Minimum of 3 years of experience as a Dental Treatment Coordinator and/or Office Manager in a dental practice.
• Demonstrated leadership and team management experience.
• Extensive knowledge of dental insurance plans, billing, claims processing, and accounts receivable.
• Proven experience presenting and closing dental treatment plans.
• Strong understanding of basic and advanced dental terminology.
• Excellent written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail and the ability to multitask in a fast-paced environment.
• Results-driven with a positive attitude, competitive spirit, and commitment to exceeding performance goals.
• Proficient in Microsoft Office applications.
• Experience with Dentrix is strongly preferred.
• Bachelor's degree is preferred but not required.
• Bilingual (English/Spanish) is a plus.

Requirements

At this time, we are only considering applicants who meet the minimum experience requirements. Employment is contingent upon successful completion of a background check and professional reference verification.