Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2019 and is a growing team of six focused on building a high-performing and collaborative environment. Before becoming an agent, I spent 10 years in B2B sales and also worked with another State Farm agent for four years, which helped build a strong foundation in both sales and customer relationships.

For our team, we offer PTO, paid holidays, health benefits, reimbursement for licensing costs, and a strong emphasis on work-life balance with flexibility when possible.

Our office culture is fun, competitive, and team-oriented. We work hard, collaborate well, and enjoy a little friendly competition along the way. We like to joke around and keep things light, so a good sense of humor goes a long way. We’re looking for someone with a growth mindset who is a true team player—motivated, adaptable, and ready to contribute to a positive, high-energy environment.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Meghan Jackson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.